Technology Supervisor

Title: Technology Supervisor

Who We’re Looking For:

Are you a technical person with a passion for organization and attention to detail? Do you enjoy working to continually enhance technology and its use through superior service and project management? If so, do your best work with Acme Tools as a Technology Supervisor.

About Acme Tools:

Acme Tools was founded as Acme Electric Motor in 1948 and continues to be a family-owned operation with locations in North Dakota, Minnesota, and Iowa. In 1999, Tool Crib of the North, Acme’s catalog, and internet division were acquired by Amazon.com. After rebranding as Acme Tools, we are now one of the premier retailers of tools and equipment, both in-store and online. We pride ourselves on having a growing, innovative eCommerce department with a start-up-like atmosphere, which will allow you to create and execute strategies with freedom and approach projects in creative ways.

You’ll Enjoy Our:

• Work-Life Balance
• On-The-Job Training
• Professional Development Training & Programs
• Competitive Pay & Annual Performance-Based Increase Opportunities
• Generous PTO
• Paid Holidays – we are closed on the 6 major holidays of the year.
• Maternity Leave (partially paid through company-paid short-term disability!)
• Work environment where everyone strives to do their best work and can see their impact on the company.
• Generous Employee Discounts

We Also Provide:

• Various Medical, Dental, & Vision Insurance Plans to Fit Any Lifestyle & Family
• Supplemental Health Insurance Add-On Programs
• Medical & Dependent Care Flexible Spending Accounts
• 100% Company-Paid Short- & Long-Term Disability Insurance
• 401(k) Program & Company Matching
• Life Insurance

What You’ll Take Ownership Of:

• Analyze IT system requirements and provide recommendations for IT improvements.
• Assists with formation and implementation of IT policy and procedure.
• Utilize IT service management platform to properly communicate and document work completed while building an internal knowledge base and reporting.
• Continually make improvements to IT service delivery, communication, and automation
• Coordinate and communicate to ensure projects are being progressed and completed in scope and on schedule.
• Work with IT team members to deliver on set SLAs.
• Assist IT teams with the prioritization and completion of required day-to-day support operations.
• Responsible to coordinate with IT team members to assure successful design, install, maintenance and operation of IT systems including, but not limited to, power, telecom, network switching, routers, firewalls, servers, end user stations, applications, cloud, web, and security.
• Provide reporting and metrics related to IT project progress and service delivery.
• Document any trend data regarding IT issues and requests in an effort to identify possible larger scale problems.
• Coordinate daily with IT team members to assure they have the ability and tools to deliver on the mission of IT to support all end users with a positive experience focused on correct and timely solutions.
• Other opportunities for growth as assigned.

Need-To-Haves:

• Bachelor’s degree in information technology, Computer Science, or a related field. Or equivalent experience
• Previous experience in a supervisory or team lead role is often preferred.
• Strong time management skills
• Excellent analytical and problem-solving skills.

Love-To-Haves:

• Excellent written and verbal communication skills
• Strong attention to detail
• Helpdesk and/or infrastructure experience is a plus

*Employment offers are contingent on drug-screen and background check. Relocation to Grand Forks, ND required. Acme Tools is an equal opportunity employer.

Small Town Friendliness. Big City Amenities. Find out why living in Grand Forks is way cooler than you think at www.grandforksiscooler.com

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Grand Forks, ND 58203: Relocate before starting work (Required)

Work Location: In person