Customer Care Specialist

About us

ACON’s mission is to inspire joy, play and active lifestyle. We offer a wide range of high quality and innovative products that get people outside playing games. In addition to our high-quality products, our success is based on professional staff familiar with our products and dedicated to great customer service.

We are looking for an energetic, detail-oriented, dependable, and motivated individual to join our Global Customer Care team – a person who has the ability to self-manage as well as be a great team player - someone who likes to learn and grow with the business. We are a global, fast-developing company and we invite you to jump on board and share your experience, voice and perspective, and contribute as a team member to help us grow and develop this multichannel customer care team together with us!

Our international team serves ACON customers worldwide. As a part of the team, you will play a vital role in delivering high-quality customer experience to our global customers, and also valuable feedback and information to our R&D team. We have a hands-on approach to customer service, and you will be interacting with our customers via multiple different channels.

The job will be located in our office in Rogers area, MN.

Expectations:

· Answering inbound calls, chats, and emails to provide excellent customer service; includes handling and resolving customer inquiries and concerns and coordinating resolutions in professional manner

· Making outbound calls, interacting proactively with customers in every channel

· Tracking tickets accurately in a customer service system

· Processing orders and returns accurately and efficiently

· Other duties and assignments as agreed

Qualifications:

· Excellent customer service skills and genuine desire to help customers with both pre-sales and post-sales matters

· Computer literacy – skills and ability to use and learn computer programs, procedures, and processes necessary to provide these services and systems used in customer service

· Willingness and ability to work required hours, usually from 8am to 5pm. During the busy season (3-5months of the year) it can include evenings, weekends, holidays, and extended hours as business may require

· Must be able to pass a drug test & criminal background check

We appreciate:

· Accuracy, high productivity, and attention to detail

· Effective communication and pleasant customer service personality

· English as a native language

· Other language skills are appreciated

· Current or prior experience with Zendesk or Microsoft BC / Nav

· Experience with working in an eCommerce environment

We offer an interesting job in a growth company, small-business family-like business culture, competitive pay commensurate with experience, and comprehensive benefit package.

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Benefits:

• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Rogers, MN: Reliably commute or planning to relocate before starting work (Required)

Experience:

• customer service: 2 years (Preferred)

Work Location: One location

Salary : $18 - $25