What are the responsibilities and job description for the Client Success Executive position at Acorio?
The Client Success Executive at Acorio works with our most strategic customers to help them achieve their business outcomes by providing prescriptive guidance and support. Within our Client Success Executive team, you will work with our customers to ensure their success with their ServiceNow adoption and transformation. CSE's are focused on developing customer loyalty and building long-term client relationships providing guidance on platform adoption, success and maturity.
A Day In The Life:
- Ensuring Successful Customers
- Assisting our customers with platform expansion and use to help drive business value
- Ensuring continued engagement and success at our strategic clients
- Aligning with internal business units as necessary to ensure effective resolution of customer issues and concerns
- Participate in the transition from sales to delivery while implementing the appropriate governance for our strategic accounts
- Ensuring High CSAT / Account Satisfaction Scores
- Ensuring Successful Acorians
- Driving high employee satisfaction on our strategic clients
- Prop360 Effectiveness on Strategic Accounts
- Provide regular performance feedback and act as a liaison between our strategic accounts and internal teams
- Participate in the daily operations of our strategic accounts and provide the necessary oversight to remediate issues and minimize escalations
- Ensuring Successful Acorio
- Identifying additional opportunities at our strategic clients
- Assisting in enhancing Acorio's Industry Reputation with Large Clients
- Evaluating performance metrics supporting industry best practices and ensuring our delivery commitment throughout the engagement
- Champion, foster and support a collaborative, one team and one vision approach
What You Bring:
- Bachelor's Degree or Equivalent Experience
- Consulting Experience
- Have worked in a consultative nature assisting customers in their long-term adoption and success
- Proven track record with F500 customers
- Thorough understanding of Enterprise Service Management and it's value in companies
- Understanding of Business Value Metrics and Justification
- Relationship Experience
- Ability to foster Senior Leadership relationships
- Experience identifying key business opportunities within companies and able to craft plans to meet those business needs
- Ability to lead teams via influence to meet a final goal
- Ability to mentor and grow teams and partner with other organizations for combined success
Extra Awesome:
- 5 Years Consulting Experiencing Leading Large Transformations
- 5 Years leading large organizations utilizing ServiceNow or enterprise Service Management applications
Why Acorio?
Acorio is the largest global pure-play ServiceNow consultancy, delivering large-scale Digital Transformation projects to the Fortune 1,000. Now, as an independent part of NTT DATA's global footprint, Acorio's impact on the global market is broadened and employees have expanded resources that can further foster their curiosity. Acorio is committed to developing our people and leveraging our diverse team to further elevate Acorio as the highest regarded, premium partner in the ServiceNow & Digital Transformation ecosystem. Joining Acorio is joining the best.
Perks:
An organization-wide focus on learning and development, an award-winning culture, great pay package plus a whole array of top-notch benefits.
Acorio is for everyone. We are an Equal Opportunity Employer. All employment decisions are made on the basis of merit, competence, performance, and business needs. Acorio celebrates a diverse and inclusive team and we do not discriminate based on any status protected under federal, state, or local law.