Virtual Property Desk Adjuster

Acorn in a Nutshell: 

Acorn Claims is an Independent Adjusting Firm specializing in National Catastrophe and Daily Claims service across the country. 

The company was founded in 2009 by Kirk Belz & Rob Brown.  Their vision of Changing the Landscape has helped create a trusted and respected firm that is built for adjusters, by adjusters.   

With a bright vision for the future, and a team of difference-making professionals, you will find yourself right at home with Acorn Claims.  Apply today! 

Overview

This is a full-time staff, remote daily claims Virtual Property Desk Adjuster position.

The Virtual Property Desk Adjuster will investigate, evaluate, reserve, negotiate and resolve assigned claims in accordance with client guidelines.

The adjuster will provide timely, accurate, fair, and professional service to all clients and insured parties while maintaining a high level of production.

Responsibilities:

• Conducts thorough investigations, as outlined in the claim handling guidelines and best practices.
• Denies, settles, or authorizes payments to property claims based on coverage, field reports, and verifiable damage.
• Interviews, telephones, or corresponds with insureds, claimants, vendors, carriers, witnesses, public adjusters, attorneys, etc., to gather important information to support the claims, including proofs of loss.
• Sets proper reserves.
• Takes recorded statements as needed.
• Reviews and evaluates property claims for coverage and further claim handling procedures to conclude within required statutory time frame.
• Interpret policy language and evaluate coverage issues of multiple different policies and endorsements.
• Addresses diaries, emails, and voicemails.
• Prepares technical claim documents and correspondence.
• Prepares report of findings of an investigation.
• Contributes to department efforts with an emphasis on team collaboration.
• Other Duties as assigned.

Requirements:

• Minimum of 3 years property claims experience preferred
• Xactimate proficiency 
• Current Home State or Designated Home State Adjuster License 
• Ability to obtain additional licenses as needed
• Effective negotiating skills
• Excellent customer service skills and the ability to establish strong relationships across the organization, and with external parties 
• Excellent critical thinking & problem-solving skills with a strong attention to detail
• Proficient in Microsoft Office-including Outlook, Word, Excel and Teams 
• Proficient computer skills with ability to work with multi-faceted systems
• Ability to obtain and maintain state adjuster licenses as required 
• Ability to create estimates and negotiate with contractors
• Analytical and proactive claim handling skills
• Experience negotiating settlements  
• Self-disciplined in a virtual working environment
• Great communications skills both written and verbal 
• High level of professionalism  

Physical Requirements: 

• Prolonged periods sitting at a desk and working on a computer 
• Must be able to lift to 15 pounds at times 
• Must be able to walk and stand for extended intervals 
• Prolonged verbal and written communication