Job Posting for Operations Support Specialist at Acosta Group
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**Operations Support Specialist**
**General Information**
**Company:** PRE-US
**Location:** SAINT LOUIS, Missouri, 63146
**Ref #:** M55692
**Function:** Corporate
**Employment Duration:** Full-time
**Benefits:**
Medical, dental and vision insurance
Company-paid life insurance, short-term and long-term disability
401k program
Generous Paid Time Off (PTO) program
**Description and Requirements**
**Operations Support Specialist**
When you join Premium as an Operations Support Specialist, you become an integral part of a collaborative culture representing some of the most significant brands in the world.
**What’s in it for you?**
•Enjoy the perks of joining a St. Louis Post Dispatch Top Workplace.
•Premium-provided training to help elevate your skills.
•Room to grow with Premium – we love promoting from within.
**What will you do?**
•Aid retail associates and Premium representatives that call into our contact center.
•Assist callers with service order questions, job instructions, onboarding and propriety system access.
•Provide step-by-step technical and merchandising support over the phone.
•Ensure customer satisfaction with professionalism and positivity.
•Execute outbound calls to ensure in-store compliance.
•Thoroughly document and report all activity through Premium’s online tracking system.
•Review photos and complete quality checks.
**How will you succeed?**
•Using your stellar problem-solving skills to offer creative solutions.
•Leveraging your exceptional ability to multi-task.
•Proving your expertise in the Microsoft Office Suite and similar programs.
**What skills should you have?**
•High school diploma required.
•Must be able to type/keyboard a minimum 35 WPM.
•Two years' call center experience required.
•Exceptional customer service skills required.
•Microsoft Office Suite experience preferred.
•One year in retail merchandising and/or consumer packaged goods and/or consumer electronics experience.
**So, are you Premium?**
Equal Opportunity Employer (Disabled, Veteran) | Under applicable requirements, such as the San Francisco FCO and the Los Angeles FCHIO, we consider for employment qualified applicants with arrest and conviction records or criminal histories | E-Verify Employer
Salary.com Estimation for Operations Support Specialist in Saint Louis, MO
$48,491 to $60,282
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