Customer Enrollment Representative

Due to increased demand, we are expanding throughout the Philadelphia and South Jersey area. We proudly work alongside one of the most recognized food and beverage companies in the world, Nestle. Our job is to assist in the acquisition and enrollment of new customers for their Ready Refresh program. We pride ourselves on the work that we do for our clients and community, and our team finds much joy in being able to help those in need. Over this past year, we have experienced an abundance of success in the number of new customers we were able to enroll in their Ready Refresh Program. Because of our success, we are expanding our Community Outreach & Enrollment team!

If you possess superior people skills, love working with the local community, and are eager to start a fulfilling career, then you may be the missing piece to our team! We pride ourselves on the extensive training we provide for our new team members. In addition, our senior team members ensure that every new employee has the essential tools to not only master the position but to be able to grow within our company as well. We have big goals to expand into new territories and extend the reach of the Ready Refresh Program, so we need the next core member to be able to do so!

Responsibilities of the Enrollment Representative:

• Attend hands-on training from senior Customer Enrollment Specialists to understand the fundamentals of the role and gain knowledge of the program benefits

• Interact directly in person with consumers in a friendly, respectful manner

• Master the entire enrollment process for each individual customer and educate each customer fully on the program benefits and pricing

• Follow all CDC and client compliance guidelines when interacting with customers to ensure safety for all

• Maintain the utmost confidentiality and professionalism when working with customers to ensure they feel comfortable and confident in our program

• Collaborate with fellow Customer Enrollment Specialist team to enhance the customers experience and improve customer satisfaction

• Troubleshoot, and problem solve any consumer issues by actively listening to concerns and implementing resolutions that will exceed their expectations

Requirements of the Enrollment Representative:

• Must possess a High School diploma or GED

• Degree in General Business, Business Administration, Communications, or other related fields of study is a PLUS!

• 0-3 years of customer service, community engagement, or other related consumer-facing fields

• Must have advanced communication and people skills as well as a passion for helping others

• Must be open to receiving teaching and training to understand the role of the Customer Enrollment Specialist fully

• Must be a team player and possess an upbeat, positive attitude to complement our team environment and culture

Perks of being an Enrollment Representative:

• Working with a company that genuinely cares about its team and wants to provide them with all the tools they need to succeed and grow

• Unique, personalized training tailored to the individual

• A fun, supportive environment

• Yearly company-paid retreats

• Virtual networking events with top executives

• Holiday closures

Job Type: Full-time

Pay: $45,000.00 - $56,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Cherry Hill, NJ: Relocate before starting work (Required)

Work Location: In person