Call Center Associates

Role :: Call Center Associates

Type :: Fulltime

Position Type :: Onsite

Candidate shall also be flexible with shifts. 8 AM-8:00 PM EST (Any 8 hours shift)

Interviews are in-person at our Sharonville office.

The position starts in Sharonville office (1 Crowne Point Ct, Cincinnati, OH 45241) but will move to our Milford office in a few months’ time (1000 Summit Dr, Milford, OH 45150).

Please ensure candidates are open to travel to both locations.

Job Description

As a Customer Service Representative; the associate has to handle inbound calls from the customer or do an outbound call within guidelines/goals established by the client and management.

This position requires good communication skills; the ability to effectively handle information requests, compliments and complaints with a positive attitude and attention to details.

· Excellent standard of English grammar and spelling and a clear, concise, and friendly communication style.

· Prior experience in an international contact center preferred

· A general understanding of auto loans and insurance is preferred but not mandatory

· Ability to listen attentively to customers and provide clear communication

· Customer Service skills with a passion to wow customers

· Excellent problem-solving skills and will be quick to get to the crux of the matter

· Ability to recognize and react to unusual customer situations and take appropriate action

· Working knowledge of MS office

· Make outbound calls

Responsibilities:

a) Receive requests from 3rd party/customers entities through calls and provide responses with the

required documents to the requestor via call.

b) Make outbound calls (if required) to confirm changes, if needed

c) Submit changes on existing policies in system

d) Set up a reminder and follow up with customer on timely manner

Qualifications:

a) High School Diploma or GED equivalent,

b)0 – 6 months of customer service experience

Job Type: Full-time

Pay: Up to $35,000.00 per year

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Cincinnati, OH 45241: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Call center: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: One location

Salary : $35,000