What are the responsibilities and job description for the Clinical Scheduler position at Actalent?
Actalent is hiring medical professionals with call center/customer service experience.
If interested email your resume to jsalman @actalentservices.com
Description:
- Answer inbound phone calls efficiently and with proper etiquette (expected 80-100 calls/day)
- Schedule patient appointments in the correct office with the appropriate care team member
- Triage calls to determine urgency of patients need and escalate to clinic when necessary
- Direct phone calls to appropriate department as necessary (ie Medical Records, Referrals, Billing)
- Provide patients with general information, location, and answers to questions
- Accurately document conversations within the patient medical record
- Document and send communications to the clinical team via the EMR
Minimum Requirements:
- Telemarketing/Call Center Experience: min. 1 year
- Clinical experience/schooling (e.g: Medical Assistants, Pharmacy Technicians, CNAs)
- High School Graduate
- Fundamental understanding of the U.S. Healthcare system, including basic medical terminology and medical insurance knowledge
- Electronic Health Records experience
Schedule:
Monday-Friday 8AM-5PM
Experience Level:
Entry Level
Environment:
Training will be onsite then transition to remote
About Actalent
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.
Diversity, Equity & Inclusion
At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
- Hiring diverse talent
- Maintaining an inclusive environment through persistent self-reflection
- Building a culture of care, engagement, and recognition with clear outcomes
- Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.
Salary : $17 - $18
