What are the responsibilities and job description for the Field Service Engineer position at Actalent?
Description:
Field Service Engineer provides industry-leading field service for large industrial motors and generators to our customers worldwide. The position provides timely technical support including installation, commissioning, troubleshooting, repair, and training. This position will work at customer sites throughout the US and internationally.
Provides daily leadership and guidance to a team of technicians.
Provides a high level of enthusiasm and energy to resolve service requests effectively, and promote strong customer relationships.
Responsible for reporting to the job site on time, fit for duty, and providing daily updates, field service reports, time cards, and expense reports on a timely basis.
Serves as a point of contact to propose repair options and offer additional products occasionally.
Develops written documentation for services provided and provides troubleshooting over the phone after-hours as required.
Responsible for generating and updating policies, procedures, and work instructions applicable to large industrial motors and generators their repair, maintenance, service, and manufacture.
Assists in training new team members, customers, and service partners as needed.
Responsible for understanding customers’ needs, suggesting and selling goods and services to meet needs maintaining equipment availability/optimization, customer satisfaction, and company profitability.
Delivers and explains quotes to the customer, asks for and closes the sale.
Maintains a commitment to total safety and will be required to apply for a TWIC card, OSHA 40-hour, and other training modules.
Skills:
mechanical engineer, field service, Mechanical, Service, Installation, Troubleshooting
Additional Skills & Qualifications:
Physical ability to travel freely within manufacturing and office facilities; climbing stairs and moving over, around, and about shop machinery safely.
Physical ability to climb a ladder, and use scaffolding or catwalks to service machinery.
Physical ability to lift and carry up to 45 pounds unassisted.
Ability and willingness to wear fall protection equipment.
About Actalent
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.
Diversity, Equity & Inclusion
At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
- Hiring diverse talent
- Maintaining an inclusive environment through persistent self-reflection
- Building a culture of care, engagement, and recognition with clear outcomes
- Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.
Salary : $85,000 - $105,000
