What are the responsibilities and job description for the Field Service Engineer position at Actalent?
Description:
Communicate and deliver superior customer service daily.
• Self-Manage while onsite at the Customer facility and during travel.
• Install/start-up/repair equipment in various field locations.
• Perform routine maintenance on customer equipment.
• Test equipment to troubleshoot issues.
• Complete required documentation for all start-ups, installations, and repairs
• Inspect equipment in the field and recommend Preventive Maintenance (PM) contracts.
• Work cross-functionally with teams to ensure proper customer service is being delivered.
• Conduct testing of customer materials
• Assist with parts inventory count, as required.
• Maintain Expense reports and time sheets.
• Handle complaints, provide appropriate solutions and alternatives promptly, and follow up to ensure resolution.
• Follow communication procedures and guidelines.
• Excellent verbal and written communication skills
- Ability to transmit information effectively and accurately
- Strong attention to detail and ability to dig into technical details
- Industrial Electrical
Additional Qualifications:
• Experienced with customer service experience from a technical aspect.
• Experience in working with PLC, Control voltage wiring, VFD’s, and High voltage (480V,575V), preferred.
• Knowledge of industrial equipment (Conveyors, Blowers, Ductwork, Box Dumpers, etc.).
Ability to use electrical test equipment preferred.
• Ability to read and understand Electrical Schematics
• Ability to navigate, read, add to, and upload and install PLC programs, preferred.
• Knowledge of Hydraulics, preferred.
Experienced with customer service from a technical aspect.
• Experience in welding and fabrication, preferred
. • Ability to use grinders, mag drills, torches, as well as most power tools.
• Knowledge of industrial equipment (conveyors, blowers, ductwork, box dumpers, etc.)
• Knowledge in replacing bearings, shafts, rotors, welding, grinding, cutting, installation of conveyor belts, installation of drive belts, gearbox removal and installation, rigging, and any other industrial mechanical-related duties.
• Knowledge of hydraulics
• Control voltage Troubleshooting skills
About Actalent
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.
Diversity, Equity & Inclusion
At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
- Hiring diverse talent
- Maintaining an inclusive environment through persistent self-reflection
- Building a culture of care, engagement, and recognition with clear outcomes
- Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.
Salary : $65,000 - $85,000
