Head Of Start Up Operations

Description:

Core Responsibility:

Responsible for all aspects of physical operations related to the business focused on what technicians and consumers needs are, while coordinating effectively with Technology & Product teams.

The Head of Operations provides the leadership, management and vision necessary to ensure that TOD has the proper operational

processes in place to enable an effective business model, including user support, parts/ equipment delivery, effective in person market activations, trainings, and other operations that will be required to deliver a valuable offering. T his person will be tasked to deliver all operations effectively and efficiently, while being required to participate actively in the development of strategic plans to increase profitability, mitigate financial risks and increase economic value. Overall, this role requires a leader who will drives cultural and operational change in the organization.

 Design and implement effective processes to support the venture’s activation at each stage of product delivery (POC, Alpha, Beta, MVP, Scale up)

 Continuously review and improve processes (internally and externally) to identify opportunities to improve results and drive efficiency

Oversee core operations (ie , training, market activations, customer support) in concert with other Heads of the venture

Measure and make effective all processes internal and external. Provide timely, accurate and complete reports on the operating condition of the company

Collaborate with the management team to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to accommodate the rapid growth objectives of our organization

 Oversee customer support processes and organize them to enhance customer satisfaction

 Manage relationships/agreements with external partners/vendors

 Evaluate overall performance by gathering, analyzing and interpreting data and metrics (NPS, lead time, seller experience, returns, cancellations)

 Balance between building for speed to meet near term growth objectives and building for scale to meet long term, run rate growth

Additional Skills & Qualifications:

 Visionary and execution driven mindset with highly developed communications skills

 Experience in managing geographically distributed teams preferred

 Masters/Graduate degree in accounting, finance, economics, OR business administration

Establishing scalable blue collar operations e.g., Warehousing, delivery/sales teams

 Experience in Finance, Ops or General Management fields

 Strong leadership skills and the proven ability to drive organizational change

 Fosters relationship with key leaders across all divisions in the business

 Experience managing logistics, distribution, warehousing, support teams and people operations

 Significant management experience in a digital native or start

up environment

 Strong communication skills with ability to align the organization on complex technical decisions

Active coach and mentor whose goals are to grow and maximize the team’s potential

 Proven track record of success in managing complex operations, driving organizational change, and

improving overall business performance

Experience Level:

Expert Level

About Actalent:

Actalent connects passion with purpose. Our scalable talent solutions and services capabilities drive value and results and provide the expertise to help our customers achieve more. Every day, our experts around the globe are making an impact. We’re supporting critical initiatives in engineering and sciences that advance how companies serve the world. Actalent promotes consultant care and engagement through experiences that enable continuous development. Our people are the difference. Actalent is an operating company of Allegis Group, the global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Responsibilities:

Description:Core Responsibility:Responsible for all aspects of physical operations related to the business focused on what technicians and consumers needs are, while coordinating effectively with Technology & Product teams. The Head of Operations provides the leadership, management and vision necessary to ensure that TOD has the proper operationalprocesses in place to enable an effective business model, including user support, parts/ equipment delivery, effective in person market activations, trainings, and other operations that will be required to deliver a valuable offering. T his person will be tasked to deliver all operations effectively and efficiently, while being required to participate actively in the development of strategic plans to increase profitability, mitigate financial risks and increase economic value. Overall, this role requires a leader who will drives cultural and operational change in the organization. Design and implement effective processes to support the venture’s activation at each stage of product delivery (POC, Alpha, Beta, MVP, Scale up) Continuously review and improve processes (internally and externally) to identify opportunities to improve results and drive efficiencyOversee core operations (ie , training, market activations, customer support) in concert with other Heads of the ventureMeasure and make effective all processes internal and external. Provide timely, accurate and complete reports on the operating condition of the companyCollaborate with the management team to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to accommodate the rapid growth objectives of our organization Oversee customer support processes and organize them to enhance customer satisfaction Manage relationships/agreements with external partners/vendors Evaluate overall performance by gathering, analyzing and interpreting data and metrics (NPS, lead time, seller experience, returns, cancellations) Balance between building for speed to meet near term growth objectives and building for scale to meet long term, run rate growthAdditional Skills & Qualifications: Visionary and execution driven mindset with highly developed communications skills Experience in managing geographically distributed teams preferred Masters/Graduate degree in accounting, finance, economics, OR business administrationEstablishing scalable blue collar operations e.g., Warehousing, delivery/sales teams Experience in Finance, Ops or General Management fields Strong leadership skills and the proven ability to drive organizational change Fosters relationship with key leaders across all divisions in the business Experience managing logistics, distribution, warehousing, support teams and people operations Significant management experience in a digital native or startup environment Strong communication skills with ability to align the organization on complex technical decisionsActive coach and mentor whose goals are to grow and maximize the team’s potential Proven track record of success in managing complex operations, driving organizational change, andimproving overall business performanceExperience Level:Expert Level .

Salary : $180,000 - $220,000