Product Surveillance Analyst

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Description:

The product surveillance analyst or postmarket surveillance lab analyst in this role performs evaluations on various types of returned devices associated with reported complaints. Analysis involves using procedures, judgment and experience to determine appropriate testing of returned products; determining a well-documented and accurate root cause evaluation; reviewing of Device History Records; coordinating product testing/analysis with other internal departments and external consultants; and preparing technical reports of evaluations. During the file management portion of this role, one is responsible for receiving the complaints from the customer/field, asking questions, and submitting evaluations on findings.

50% of the job will be on site in Plymouth working in the biohazardous lab doing the analysis on the returned devices and 50% or the role will be done from a computer writing up the findings/reports.

Additional Skills & Qualifications:

Bachelors Degree in a science related field (biology, biochemistry, neuroscience, etc)

0-2 years of experience within a lab or medical space

Technical writing experience

Proven ability to communicate effectively and efficiently (verified by references)

Proven strong communication skills (verified by references)

Strong customer service skills

Preferred Qualification:

1 years of working experience post-college (can be in any field but technical is preferred)

Experience with root cause analysis/failure analysis

3 months lab experience and/or anatomy/physiology experience but is not premed

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent
• Maintaining an inclusive environment through persistent self-reflection
• Building a culture of care, engagement, and recognition with clear outcomes
• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.