Quality Manager

Description:

This is an individual contributor role managing a quality process vs. managing people. Reporting to the General Manager and the Director of Quality, you are an essential member of the management team and assist the General Managers of multiple sites in the overall quality performance of those sites. This includes management of the quality management system (QMS), improving First Time Right, maintaining and developing relationships with customers, improving processes, managing certifications & audits, and developing performance indicators to track the effectiveness of the quality management system and to trend non-conformances. The successful candidate will have a sound working knowledge of ISO/IEC 17025 and Quality requirements.

In this role, you will have interaction with clients, Accreditation Bodies and customers, and will be responsible for advising operational colleagues of the importance of quality, accuracy and integrity in the provision of the testing services we provide. You will be fluent in English at minimum.

You will be involved in leading quality at a local level and will work closely with the Director of Quality to ensure that the Organization’s quality policies, processes and procedures are effectively implemented and aligned with the Organizational Goals and Objectives.

ROLE AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

• Maintain, update, and effectively enhance site QMS policies, procedures, work instructions, forms, etc. including daily/weekly/monthly QMS management and provide coaching and mentorship to colleagues to ensure effective implementation across the site.

• Establish and maintain the required processes to identify and document operations.

• Develop and implement procedures and other documentation to support operations.

• Establish quality performance indicators and track / report on quality performance and metrics.

• Establish, implement, and maintain the internal audit system and perform internal audits.

• Establish, implement, and maintain the supplier quality performance program, and perform supplier audits.

• Coordinate and participate in customer and accreditation external audits.

• Manage and improve the Nonconformances (NODs) review and control processes.

• Maintain all necessary requirements of the ISO 17025 certification.

• Generate, address, and effectively resolve Corrective Actions to address audit findings and NCR trends. Must be experienced in developing, coordinating, and executing corrective / preventative action and process improvement activities.

• Ensure the continued fulfillment of customer expectations through effective implementation of the QMS, e.g. through robust contract review, quality performance reporting and through proactive communication with customers and approval bodies

• Establish, manage, and maintain an effectively robust training program for new personnel during onboarding and existing colleagues at scheduled intervals.

• Actively coach, mentor and collaborate cross functionally with site colleagues and with the wider quality community to promote quality maturity and performance to achieve business objectives.

• Prioritize multiple activities to meet the needs of the business, colleagues, and our customers.

• Drive a culture of quality assurance and quality improvement, working closely with your operational colleagues and the wider quality community.

• Manage site continuous improvement and risk mitigation initiatives via Kaizen events, PFMEA, Six Sigma and Lean tools.

• Work with the business unit and corporate quality team to drive the overall quality of the organization.

• Perform other duties as assigned by Management.

• Complies with all EHS rules required for the work environment.

Skills:

Quality engineering, Quality assurance, Root cause analysis, Supplier quality, Audit, Quality control, Iso 9001, Quality management, Corrective action plans, QMS

Top Skills Details:

Quality engineering

Additional Skills & Qualifications:

REQUIRED SKILLS & EXPERIENCE:

• 3 - 6 years’ of quality management experience preferably in the testing industry, aerospace industry, or defense industry. or in an manufacturing/engineering environment

• ISO experience

• Excellent PC skills (proficient in Microsoft Office), especially Word, Excel (data analysis, Pareto, charts, etc.), and PowerPoint

• Excellent Communication and Presentation skills (written, verbal and non- verbal), ability to communicate with all levels of the organization.

• Demonstrated proficiency in Root Cause and Corrective Action analysis and auditing methodology.

• Able to multi-task in a demanding environment and to work independently with little guidance.

• Possess Business Acumen (linkage of quality impact to financials).

• Possess practical understanding of manufacturing processes to analyze problems, communicate effectively and facilitate problem solving activities objectively and independently.

• Possess operational knowledge and experience relating to inspection and customer interaction.

• Ability to apply problem solving methodology to positively impact business objectives.

• Ability to work with external and internal customers.

• Ability to read and react to verbal and non-verbal communication while maintaining a high level of professionalism.

• Must work well in a team environment and commit to continuous improvement.

DESIRED SKILLS & EXPERIENCE:

• Bachelor’s Degree (or equivalent qualification) in Engineering, or scientific discipline from an accredited institution

• ISO 17025

• ASQ CQA and/or CQM

• Experience as an Internal Auditor is highly desirable.

Experience Level:

Intermediate Level

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent
• Maintaining an inclusive environment through persistent self-reflection
• Building a culture of care, engagement, and recognition with clear outcomes
• Ensuring growth opportunities for our people

Actalent is an equal opportunity employer.

About Actalent

Actalent connects passion with purpose. We help visionary companies advance their engineering and science initiatives through access to specialized experts that drive scale, innovation, and speed to market. With a network of almost 30,000 engineering and sciences consultants and more than 4,500 clients across the U.S., Canada, Asia, and Europe, Actalent serves many of the Fortune 500. An operating company of Allegis Group, the global leader in talent solutions, Actalent launched as a new specialized engineering and sciences services and workforce solutions brand in 2021.

Salary : $90,000 - $110,000