What are the responsibilities and job description for the Service Engineer position at Actalent?
Description:
Assists with Installing, configuring, troubleshooting, and maintaining a variety of coordinate measuring machines (CMM), machine tools and accessories. Assists with identifying analyzing and repairing failures, orders and replaces parts as needed. Provides some customer training.
• Assists with the installation and machine maintenance including diagnosis, repairs, troubleshooting, certifications, and re-calibration of various machines at the customer sites to conform to factory specifications and accuracy standards.
• Answers basic customer questions about product features
• Supports basic service calls to customer sites to correct problems involving company products, diagnoses and corrects basic problems, and performs related duties to customer satisfaction
• Assists with technical support to other service representatives and customers
• Ensures prompt preparation and completion of service and expense reporting
• Provides the highest customer satisfaction in a professional manner
• Provides basic mechanical tasks including assembly, disassembly, leveling, diagnosis and repair of issues on automated equipment
• Provides basic electrical tasks including diagnosis, troubleshooting, and repair of control systems
• Complete preventative maintenance and field modifications
• Keeps up to date with administrative responsibilities such as customer service logs and internal service records
• Maintains tools and test equipment ensuring they are properly calibrated
• Maintains daily communications with customers ensuring resolution and proper follow-up to any issues
Additional Skills & Qualifications:
Minimum 1 year of experience as a service technician
Bachelor's degree in engineering field
About Actalent:
Actalent connects passion with purpose. Our scalable talent solutions and services capabilities drive value and results and provide the expertise to help our customers achieve more. Every day, our experts around the globe are making an impact. We’re supporting critical initiatives in engineering and sciences that advance how companies serve the world. Actalent promotes consultant care and engagement through experiences that enable continuous development. Our people are the difference. Actalent is an operating company of Allegis Group, the global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
