What are the responsibilities and job description for the Service Technician position at Actalent?
Description:
• Provide an exceptional experience while interacting with customers and field technicians via email and phone
• Manage life cycle of technical support service from troubleshooting to dispatch to close, effectively communicating updates to involved parties
• Document call details in incident tracking and claims processing software program, and update service records to reflect work that was done
• Utilize mapping tools to locate service providers closest to end user location and schedule service
• Research and identify parts and supplies needed to complete service requests, including part numbers, pricing, availability and descriptions
• Dispatch and follow up on documentation for service and warranty related customer service issues
• Document reported issues to hand off to Technicians for troubleshooting
• Assist equipment dealers over the phone with service updates
• Serve as escalation (technical) support for the internal warranty claims agents
• Monitor and reply to general and technical email inquiries
Skills:
Electrical, Mechanical, Troubleshooting, Field service
Top Skills Details:
Electrical,Mechanical,Troubleshooting,Field service
About Actalent:
Actalent connects passion with purpose. Our scalable talent solutions and services capabilities drive value and results and provide the expertise to help our customers achieve more. Every day, our experts around the globe are making an impact. We’re supporting critical initiatives in engineering and sciences that advance how companies serve the world. Actalent promotes consultant care and engagement through experiences that enable continuous development. Our people are the difference. Actalent is an operating company of Allegis Group, the global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $30 - $37
