Support associate

Overview

Business Support Associate

Job Summary

The Business Support Associate is responsible for providing timely and value-adding customer service to

our customers including, but not limited to candidates, contract employees, clients and internal partners

both in the field office and corporate or center). This is a customer-facing role that will require ongoing

support of customer interactions, problem resolution, and maintaining general office operations, via

telephone, email, and in-person.

Key Responsibilities

Consultant and Client Onboarding

Support candidate onboarding process, including I-9 form review and completion and validating

I-9 documentation, providing assistance with pre-employment paperwork completion,

distributing PPE and other assets as needed

• Support client onboarding process, including driving AT&E utilization
• Manage consultant compliance with key E-Verify requirements (. expired documents,

expired compliance)

Assist with contractor training and certification requirements

Lifecycle Management

Serve as contact for Consultant questions, and facilitate communication to the center through

ACT and Cases to help resolve onboarding or payroll and invoicing issues (adjustments, lost

checks, invoice issues, with a goal of ensuring customer satisfaction and timely resolution

Partner with the center through Cases to update contractor records for address updates, direct

deposit changes, etc.

• Manage the processing of live paychecks
• Manage contractor travel booking requests
• Direct unemployment filing questions and workers compensation inquiries to the proper teams

for resolution

Operational Support Activities

• Provide outstanding front office customer service (telephone and reception area)
• Partner with talent acquisition to manage internal onboarding for all field office / on-premise

hiring, including I-9 and onboarding paperwork completion, setting up desk, etc.

• In partnership with BSS, manage internal payroll process
• Asset distribution and collection for new internal hires and terminations
• Maintain outstanding levels of administrative support to all internal and external employees

and resolve issues related to process and technology questions

Serve as primary liaison between field office producers and corporate or center-based teams,

and find opportunities to drive partnerships between the center and field employees

Provide education and accountability to field office / VOP producers around important

Serve as point of contact for real estate communications (support any in-office

updates / moves / installations), and property management

In partnership with BSS, manage office purchasing (P-card reconciliation) and vendor

management (copier maintenance, kitchen appliance service,

Order, maintain and organize all office supplies, manage mailing and shipments, and file and

maintain office paperwork and office directory

Competencies

• Ability to prioritize, organize, problem solve and meet deadlines and goals
• Ability to communicate effectively and provide follow up
• Capability of working in a team-oriented environment and deliver / receive honest feedback
• Thorough knowledge of business policies and human resource practices
• Excellent written / oral communication and interpersonal skills
• Strong decision-making ability
• Ability to build strong partnerships with all internal customers, both locally and in our corporate

and center-based locations

• Integrity and ability to maintain confidentiality and personal credibility
• Ability to tackle complex issues and develop innovative, practical solutions
• Understanding of the Allegis organization; context, complexity, dynamics, key issues and drivers
• Understanding how information impacts the operating company and how data will be used to

support operating company decisions

Action and detail oriented; able to prioritize while handling multiple tasks

Qualifications

• 1 years’ experience in a customer service related position
• Associates degree or two years of applicable experience in customer service

LI-Onsite

Telecommute

Last updated : 2024-04-29

Salary : $20