What are the responsibilities and job description for the Fleet Manager position at Action?
JOB SUMMARY:
As Fleet Leader for Action Resources, you are responsible for growth and development of a profitable successful transportation operation of the driver fleet. Oversee the coordination and management of loads to remain cost effective as a company.Fleet leaders collaborate with all Sr. Fleet Leaders and drivers based out of all existing markets with primary focus on their assigned market.
DUTIES AND RESPONSIBILITIES:
- Focus on managing key areas of Operations: Safety, Service, Revenue, Assets and Costs
- Leading the recruiting and hiring of drivers, managing their performance and behavior
- Enthusiastically implement and support all company quality and safety improvement efforts.
- Interact with customers both internal and external in a cooperative friendly manner; insist on the same level of cooperation from the driver force; ensure quality customer service
- Serves as the company liaison for customers, resolve issues, respond to inquiries identify new business opportunities and appropriately grow existing business.
- Willing to understand and support change, as it relates to processes, structure and business modeling.
- Manage the retention, recruitment and hiring of drivers; treating drivers fairly, respectfully and honestly.
- Coordinate daily terminal activities: customer order acceptance, data entry, asset management, schedule preparation and accepting accountability of meeting dispatch & terminal specific operating objectives.
- Collaborate and support the sales team in managing existing, targeting and supporting new business opportunities
- Ability to effectively handle or escalations and time critical issues, perform transactions in a timely and accurate manner.
- Identify process breakdowns and develop improvement plans with partners to resolve.
- Serves as first point of contact for the driver fleets work issues, problems and troubleshooting.
- Take an active interest in self-development and focus on learning the details of our business in preparation for potential roles of greater responsibility.
- Abide by and provide feedback for continuous improvement of all EHSS policies, procedures, and safe work practices.
- Duties and responsibilities as assigned by Lead Fleet Leader
EXPERIENCE AND SKILL REQUIREMENTS:
- Bachelor’s degree or equivalent experience in the transportation field preferred
- 1-3 years’ experience fleet leader experience
- Experience in the transportation field preferred.
- Familiar with Transportation Management Software (ie: TMW, McLeod)
- Proficiency in using Microsoft Office suite (Word, Excel, Powerpoint, Outlook)
- Excellent written and oral communication skills.
BUSINESS & LEADERSHIP COMPETENCIES
- Being a servant leader to your fleets and customers.
- Teambuilding skills and the ability to drive change.
- Strong analytical and problem solving skills.
- Coaching and development skills.
- Strong supervision, planning, coordination, negotiations, and employee relations skills.
- Bring energy, enthusiasm and a positive attitude to the job. Promote teamwork and a positive work atmosphere
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