Acushnet Company I Business Systems Analyst

WE ARE A PRODUCT COMPANY.

WE ARE A PROCESS COMPANY.

ABOVE ALL, WE ARE A PEOPLE COMPANY.

The history of the Acushnet Company is tightly woven into the fabric of golf. From the start, we’ve been committed to enriching the experience of dedicated golfers through superior product performance, technological innovation, unmatched quality, and exceptional service. We are more than a collection of leading golf brands and products. We are a team united in our passion for the game. We are bridge builders who embrace our responsibility to leave our brands, businesses, communities, and the game of golf in a better position than when we started.

Together we live by the credo, “Autograph your work with excellence.” We earn our position as unrivaled leaders in every category in which we compete, striving for excellence in all that we do – from the performance and consistency of our products to our engagement with golfers and trade partners, to our commitment to creating a workplace built on diversity, inclusion, belonging and respect.

Summary: The Business Systems Analyst will apply technical savvy, problem solving and communication skills in an agile, fast paced, custom applications development environment to support the innovation and smooth operation of proprietary, industry leading technologies. Work with platform administrators, software developers, subject matter experts and end users to facilitate platform adoption by helping implement system enhancements, resolve technical issues, and conduct training.

Responsibilities:

• Provide application and platform operational support to developers, business users and customers.
• Participates in the creation of standard operating procedures and end user documentation.
• Provide technical assistance in the evaluation, design, development, modification and testing of programs and integrated platforms.
• Coordinates with vendors to report and help resolve any issues or defects in functionality
• Create, maintain, and curate platform architecture documentation.
• Works under the direction of senior technical team members and business contacts to understand and define system enhancement goals and technical requirements
• Utilizes company policies, standards, and guidelines to ensure quality, consistency and performance of new frameworks being implemented.
• Under direct direction, works to expand skills and professional development
• Support existing applications on a 24x7 basis as a member of an applications on-call support process.

Requirements:

• BS or BA in Computer Science, Business Administration or related field required. Advanced degree preferred.
• A minimum of 3 years’ experience directly supporting packaged or custom software applications in a business analyst capacity. 
• Position is distinguished from lower positions by a good knowledge of a few business areas/processes, applications, and ability to solve business problems of general complexity. 
• Good proficiency in business process design, execution, and operations. 
• Participates as a contributor to IT projects. 
• Good ability to merge business process and technical concepts together to innovate creative solutions to business problems and objectives. 
• Good written and verbal communication skills resolving end user questions and technical issues. 
• Good interaction with associates from multiple disciplines and at various levels in an organization, good ability to adapt quickly to changing business requirements, good ability to quickly troubleshoot problems that may arise in work products and propose multiple options (and associated plans) for resolution Works under direct supervision.
• Minimum 3 years of experience working as a Business Analyst in a WMS environment.
• Proven expertise in Manhattan Warehouse Management systems.            
• Proficient in Microsoft SQL Server with the ability to write basic queries and manipulate data.
• Working knowledge of EDI and standard interfaces used in logistics and distribution.      
• Good proficiency and understanding of SDLC and supporting agile software development. 
• Experience using Jira and Confluence is preferred. 
• Positive attitude and commitment to providing superior support and collaboration with team members, company associates and external partners. 
• Good proficiency for learning new systems and their administration, configuration options and integration methods and the ability to apply this knowledge to address business problems of general complexity. 
• Good ability to communicate complex concepts both verbally and in written form. 
• Good documentation skills- provides oversight around documentation creation/standards/templates, etc. 
• Good proficiency with presentation skills both formally in a group setting and informally with 1:1 interaction with end users Good understanding of business functionality and the ability to translate it into application requirements. 
• Good prioritization skills, project management and organization skills.
• Good knowledge testing software and associated testing processes.
• Good proficiency in system and business process interdependencies and change management.