Mobile Crisis Response Manager

Program and Roles Summary: Under the direct supervision of the BHCS Director of Operations. Provides program management and supervision to staff providing Mobile Crisis Response services. All services are provided in compliance with agency productivity standards.

Reporting Relationship:

Reports to Director of BHCS Operations

Principal Duties/Responsibilities:

Supervise Mobile Crisis Response FT and PT Crisis Workers; MCR Team Leads

Provide and document supervision in accordance with agency performance standards.

Ensure that all services are provided in accordance with standards of informed consent, maintenance of client rights, standards of confidentiality and are consistent with Agency procedures, licensing standards, standards of professional practice and funder requirements and other applicable regulations.

Maintain updated crisis worker expectations and enforce responsibilities of crisis workers.

Ensure there is an IM-CAT for every call in the State CRS system.

Ensure crisis worker notes are completed within program requirements.

Review crisis worker timesheets and as well as all required documents for each call logged. Forward timesheets to designated staff member for payroll completion.

Ensure all required notes are entered into Evolv.

Function as backup if needed during daytime regular business hours.

Act as 1st response to DCFS SASS, CARES, and hospital concerns.

Coordinate monthly hospital meetings with crisis staff.

Provide crisis and assessment completion training for new staff.

Answer Agency cell after hours (Flexible to be coordinated with Director/ 1 weekend a month proposed no calls).

Provide onsite backup to Intake Supervisor/Clinical Team lead during absences and coordinated time off.

Attend required State MCR meetings and participate in scheduled conference calls.

Experience

• Must possess a license in their respective discipline and be a Licensed Practitioner of the Healing Arts (LPHA)i.e. LCSW and LCPC. Valid driver’s license and motor vehicle report acceptable to the agency’s broker and verification of insurance. Clearance by the State of Illinois based upon a prior history of child abuse/neglect. In addition, the individual must clear a personal background review, fingerprinting, and criminal checks.

Education

• Masters or better in Psychology or related field