Principal Engineer, Platform (Tenant Services)

We’re Ada, a brand interaction platform that empowers brands to live up to their promises and have more—and more valuable—interactions with the people who love them. Our AI-powered platform has automated over 3.5 billion brand interactions for the world’s fastest growing enterprises, including Zoom, Facebook, and Shopify. In May 2021, we raised Series C funding of $130M by Spark Capital (early investors of Twitter, Slack, Snapchat), and officially became a global unicorn with a $1.2B valuation!  The passion of our people and dedication to their craft continues to drive our dramatic global growth.  Our work is rooted in authenticity, courage, empathy, and simplicity. We use these values to create a culture that encourages groundbreaking results, career progression, and community investment. You can learn more about the founding of our company here.   We are inspired every day by the opportunity to pioneer a new industry, and welcome those who want to join us. As a Principal Engineer focused on our platform you will have an immense impact on Ada as we continue to grow our company and our technology. You will be integral in building a scalable, efficient, and robust foundation for both our SaaS offerings and the APIs our customers use to facilitate millions of interactions a month.  As a Principal Engineer you will also operate at the cross-team level, with R&D level impact. You will be expected to provide technical leadership to teams in aligning and assisting with achieving business and technical goals. This role’s planning horizon and accountability is about 12 months of forward planning. #LI-JT1 #LI-remote Benefits • Competitive salary and generous stock option plan • Unlimited vacation • Wellness account • Extended health coverage • Dental/optical/travel insurance • Life insurance • Employee and family assistance plan Perks • Flexible work schedule • Digital first, fully remote with WFH budget • In-house social worker • Paid parental leave for Canadian and U.S. residents • Development opportunities About Us Ada is a rapidly growing digital first company in a thriving AI ecosystem. We optimize our communication, collaboration, and work ethic for the digital world instead of in-person. We are building the workplace of the future to build the customer experience of the future. With flexible working hours, together we'll determine a schedule that fits your style and the requirements of your role.  We are backed by world-class investors, including Spark, Accel, FirstMark, Bessemer Venture Partners, and Version One. We provide our employees with competitive compensation, great health benefits, and ownership in our company.   Ada is an equal opportunity employer. In fact, diversity is what drives our success—it’s at the core of how we hire, communicate, and work. Like our platform, we are inclusive to all, and combine our diverse backgrounds, skill sets and thinking to build the best experiences for our clients and their customers. Ada Privacy Policy