Job Posting for Field Service Representative at ADACEL TECHNICAL SERVICES
Duties and Responsibilities:
Troubleshoot and maintain TSS hardware components
Fault isolate/replace displays/monitors, and computer equipment/peripherals, e.g., hard drives, video cards, desktops/laptops, printers, etc. as necessary
Troubleshoot, isolate, and resolve software problems
Perform step-by-step procedures for acquiring and installing software upgrades and patches
Evaluate local conditions and make proper decisions in conjunction with the Contractor’s TSSC
Load operating systems and applications as required
Update existing software and site data as required
Perform start-up and shut-down procedures
Perform system back-up procedures
Train FAA personnel on TSS maintenance and operation
Operate TSS for proficiency, recurrent. and qualification training
Brief FAA and Contractor management on simulator performance and utilization
Develop and maintain site simulator utilization reports reflecting frequency and type of training done
Backup and manage scenario data
Act as a Pseudo Pilot when needed (the TSS Pseudo Pilot simulates aircraft movement at an airport and engages/communicates with an ATCT controller as a pilot.)
Tower Simulation Scenario development:
Determine step-by-step procedures for building scenarios
Incorporate the training objectives into the development of the training scenarios
Create scenarios at the request of the FAA with minimal assistance
Train personnel identified by the FAA to create and maintain scenarios.
Qualifications:
Required:
Knowledge of computer hardware and operating system software similar to, or more complex than the TSS
Minimum of four (4) years of FAA or US Military ATC experience, or a minimum of four (4) years of combined FAA and US Military ATC experience, or a degree in Air Traffic Control or Air Traffic Management from the Air Traffic Collegiate Training Initiative (AT-CTI). List of approved AT-CTI colleges and universities can be found at: https://www.faa.gov/jobs/students/schools/
Skills/Abilities/Certifications:
Certification Requirements
As required for Remote Pilot Operators
Other:
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Teleworking: No
Travel: As Required
Salary.com Estimation for Field Service Representative in Arlington, VA
$85,034 to $113,925
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