Field Application Engineer - Integrated Systems (m/f/d)

Adam Hall Group is a stable and leading international manufacturer of event technology. As a field application engineer with a solid background in the AV market, you will provide global support to our customers across Europe and to our distribution network. You will have the opportunity to play an active role in shaping continued positive corporate growth and to make a substantial contribution to the ongoing expansion of the Integrated Systems business unit. If you are interested in travelling to trade fairs, external training or on-site project support for commissioning and troubleshooting, this position may interest you.

As an Integrated Systems Field Application Engineer, you will work closely with the Integrated Systems Product Managers and Field Application Engineers, R&D, Customer Service and Inside Sales departments to deliver high quality product and project support for the Integrated Systems portfolio within the Adam Hall Group brands.

If all this motivates you and the idea of taking on the responsibility of providing customer support for project inquiries, commissioning services, and addressing technical challenges excites you, then please review the detailed vacancy information below and proceed to apply.

These are your tasks:

Pre-sales support

• You offer comprehensive information about our Integrated Systems products designed for AV applications and provide global project and design support, either remotely or on-site, for AV projects, which also includes networking assistance.
• You create block diagrams, schematics, or any other technical documentation to assure the full understanding of project solutions and conduct product and solution tests at the in-house locations (Barcelona or HQ in Neu-Anspach, Germany) to meet project requirements.
• Perform in-house or on-site product demos when required from sales, or product management department and build customer loyalty by providing high quality product and solution support.
• You take part in trade fairs and external trainings and represent the company in training courses in coordination with Product Management.
• You actively check and update the Integrated Systems products in the Adam Hall Barcelona showroom to ensure successful customer demos.

Post-sales support

• Offer remote troubleshooting for technical issues via phone or email, recording these instances in the relevant applications, and reporting technical issues to Product Management, Field Application colleagues, R&D, and customer service department.
• Perform in-house product tests to solve issues reported from customers.
• Provide on-site commissioning services, including documentation and troubleshooting, for significant projects requiring this service.

Product Management support

• Provide new product ideas, or product improvement suggestions to product management department.
• Regularly update and maintain our technical knowledge base documentation, integrating insights garnered from project support, encompassing use cases, networking design, and troubleshooting tips
• Perform field tests for new developed products and maintain communication within the Field Application Engineer department, as well as other support and development departments.
• Maintain and develop knowledge on all subjects related to AV Networking
• Assist in creation of product training material and product presentations.

What you bring with you:

• Education: An advantage will be a bachelor’s degree in Telecommunication Engineering or any comparable education, focussing on AV-Technology
• Experience: A minimum of 5 years working within the AV industry, engaged in tasks outlined previously, with experience in using acoustic analysis and simulation tools, such as Smaart and EASE, and with CAD software and MS Visio.
• Know-how: Deep knowledge in the areas of AV/Pro Audio and third-party control integration as well as extensive comprehension of AV Networking (e.g., Dante, AVB), with a strong grasp of the TCP/IP model and networking protocols (e.g., Multicast, IGMP, 802.X, QoS, VLANs).
• Soft Skills: Your work approach is defined by accountability, teamwork, consistency, autonomy, and a focus on achieving results. Strong communication skills and the ability to provide clear internal reports are essential.
• Others: Proficient language skills in English and Spanish and availability for international travel.

With us you can expect:

• Development and growth: we offer development and training opportunities in a medium-sized company with the dynamics of a start-up.
• Financial stability: With us you receive financial benefits such as a company pension scheme, Christmas bonus, performance-related holiday pay as well as other company benefits.
• Work-life balance: A concern that is part of the company's culture. We offer the possibility of hybrid work and flexible working hours and the opportunity to work in a modern workplace in an excellent location in Barcelona.
• Working together: we are a friendly team with a shared passion for event technology. We focus on building personal connections through team events and networking activities between teams.

About Adam Hall Group

Adam Hall Group is a stable and internationally leading event technology manufacturer with a clear mission: to enable people to share their passion and beautiful moments with each other through event technology. Every day, more than 360 employees from different nations work with heart and soul and passion on the future of live events. In doing so, we rely on mutual trust, transparency and fair dealings with each other as the values of our corporate culture. As part of the Adam Hall Group team, you can look forward to a creative and inspiring working environment where you can contribute your ideas and be who you are! Because at Adam Hall Group, we believe that creative ideas and products can only come from diversity, equal opportunities and community!