Job Posting for Customer Service Agent at Adamson Car & Truck Rental
Description
Summary:
Budget Rent a Car of Birmingham is currently hiring for Rental Agents. Assist in the completion of customer transactions while providing superior customer service.
Responsibilities:
Operate the computer counter agent control system in all relevant areas efficiently, i.e. open and close rental contracts accurately, contract modification, print and update manifest etc.
Address customer inquiries, such as, explanation of charges, vehicle damages, directions, etc.
Promote and sell coverages and upgrades i.e. additional insurance
Perform a variety of general office duties such as answering phones, photocopying and maintaining a clean and professional workspace
Maintain current knowledge and adhere to the guidelines on all company policies and procedures, new training information, pricing and promotions etc.
Support a team environment by assisting other agents and/or other areas when needed
Requirements
Minimum Qualifications:
High School Diploma or equivalent
1 year of customer service experience
Professional communication skills
Problem resolution experience
Proficient in Microsoft Office
Proficient in general office equipment i.e. fax machines, calculators, photocopiers, etc.
Desired Qualifications:
Car rental, truck rental or travel industry experience
Retail and sales experience
Experience in a fast-paced, dynamic environment
Notes:
This description is not an all-inclusive description. Rental Agents may be subject to additional tasks and responsibilities that management deems appropriate
Customer Service Representative - State Farm Agent Team Member
Salary.com Estimation for Customer Service Agent in BIRMINGHAM, AL
$32,841 to $41,160
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