Fanuc Automation Service Lead

Adaptec Solutions is a top-ten, North American integration partner engineering diverse material handling and automation solutions with lifecycle service support for manufacturing, distribution, and warehousing companies.

JOB SUMMARY:

Reporting to the local Territory Manager, this position is an important customer facing role and part of the Lifecycle Services team. The role will be located in Painted Post, NY. The position is responsible for providing advanced Fanuc robot and controls services to our customers and internal stakeholders. This will be a lead position for coordinating and support of local technicians. The following are key areas of focus:

• Serve as advanced robotics technical mentor for Northeast automation field service technicians
• Provide on the job training to new or less experienced robot technicians
• Deliver service and PMs to end users as required
• Provide remote technical support to customers as needed
• Provide leadership to local Automation Service Technicians

It is expected that the incumbent will be a strong team player and will work collaboratively with all customers and employees.

This role has responsibility for supporting efficient and timely resolutions of Fanuc robot automation support requests with existing customers.

This position will work closely with Engineering, the Territory Managers and Service Administration Coordinators to resolve customer issues ensuring a superb customer experience.

This position will be responsible for supporting the quality and expeditious development of junior robot technicians.

This position will work closely with the Lifecyle Services Support Manager, ensuring clear communication on customer issues, spare parts opportunities with new and existing customers to establish on site inventories to reduce down time with customer equipment will be pursued.

JOB DUTIES & RESPONSIBILITIES:

• Monitor/manage Fanuc robot automation tech support requests ensuring swift resolution
• Provide PM service on Fanuc robots in compliance with OEM standards
• Provide troubleshooting and repairs to Fanuc robots and other equipment as required
• Provide in depth details of Robotic repair quotes to the Service Administration team
• Support our customers on complex robotics technical issues
• Serve on a rotation for on-call services
• Requires extensive (50%) travel (domestic) for field service work, preventative maintenance visits, equipment installation, troubleshooting and providing training
• Work in collaboration with Territory Managers and Service Administration to support customer needs
• Provide advanced robotics technical advising to customers when required
• Provide in-house Fanuc robot repairs at one of our facilities when required
• Perform complex robotics service repairs and routine maintenance at customer sites
• Support material handling service as required by the territory.
• Manage site and truck stock needs for Automation Service.
• Lead local technicians in delivery of quality service
• Work closely with Service Coordinators to ensure all local technicians scheduled and utilized at 88% or better
• Provide small service quotes / coordinate with Service Administration on smaller service quotes

EDUCATION and/or EXPERIENCE:

• Two-year college technical degree in Automation Maintenance or Electrical Technology or equivalent experience.
• A minimum of five years experience in automation support environment preferably on Fanuc robots.
• Experience selling services and negotiating maintenance contracts in an automation environment.
• Two years of training experience.

SKILLS AND CHARACTERISTICS NECESSARY TO PERFORM THE JOB:

• Computer proficiency including word processing, spreadsheets, and generating reports using standard software applications.
• Strong knowledge of field service principles and practices, customer requirements and technician requirements.
• Knowledge and understanding of preventive maintenance programs, OSHA regulations, customer protocols and repair processes and procedures across automation product lines.
• Analytical, critical thinking, negotiating, managerial, organizational, decision-making, conflict resolution, and problem-solving skills.
• Working knowledge of industry field service and installation processes and requirements.
• Ability to read plans, specifications, and schematics.
• Demonstrates organizational and project management skills, including ability to set and manage multiple priorities, and to set and meet deadlines.
• Excellent written and oral communication skills to interact with diverse internal and external groups.
• Detail oriented demonstrating an ability to capture all the key information daily to develop and maintain strong training programs.
• Knowledge in Basic Equipment and Machinery. This position regularly uses a computer, printer, copier, telephone, scanner, and a calculator.
• Knowledge in various Computer Software like Microsoft Word, Outlook, PowerPoint, Excel, company ERP systems, and AutoCAD.

MEASUREMENTS OF SUCCESS:

• Individual Utilization of 55% or higher on customer jobs
• Utilization of local techs at 88% or better
• Case Resolution
• Customer Satisfaction

As a member of the Adaptec Solutions team you will be eligible to participate in our flexible benefits program which include generous paid time off (PTO), 11 paid company holidays including your birthday, health, dental and vision insurance, 401(k) plan with company matching, short-term/long term disability coverage and basic life/AD&D insurance.

Adaptec Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.