EHR Specialist

Addictions Recovery Center, Inc (ARC) in Medford, Oregon is a behavioral health agency providing a trauma-informed, comprehensive continuum of substance use and co-occurring mental health disorder treatment services in Southern Oregon. We are seeking a well-organized individual with excellent service skills to work as a EHR Specialist and provide critical technical support, training, and process improvement for the agency’s electronic health record.

ARC EHR Support Specialist is an integral part of our information technology team. They help build and maintain an electronic health record central knowledge base, provide essential technical support to system uses via phone, remote access and/or in person visits, and train employees on established workflows, processes and tools.

Duties will include but are not limited to:

• Help identify and implement new Electronic Health Record System.
• Provide technical support to EHR system users via phone, remote access and/or in person visits with an emphasis on providing a positive and effective customer support experience.
• Assist in identifying gaps in user knowledge to inform new training opportunities; provide system training as appropriate.
• Investigate, document, and facilitate resolution of issues reported by end-users.
• Report software concerns and issues to the vendor, as appropriate, and assist in managing issues through to resolution; escalate unresolved issues quickly as needed.
• Maintain a basic understanding of agency regulatory requirements for service-delivery documentation, billing, and medical records retention in support of ongoing compliance needs.
• Assist in developing and administering ongoing training program(s) to staff with focus on the efficient and accurate navigation and utilization of the EHR.

ARC is an anti-harassment and anti-racism agency. The successful candidate will be responsible for creating and maintaining a professional, safe, and welcoming environment for all staff and clients.

Education, Credentials and Skills should include:

• High School Diploma/GED Required
• Bachelor's degree in Health Information Management, Health Informatics, or a related field preferred.
• A combination of post-secondary education OR training and/or demonstrated knowledge and experience with database systems and staff training.
• Critical thinking and problem-solving abilities.
• Excellent proficiency in computer usage and data entry.
• Strong organizational, project management, and process improvement skills.
• Exceptional interpersonal, verbal, and written communication skills.
• Attention to detail.
• Understanding of the agency’s mission, culture, and commitment to client success.

Compensation and benefits include:

• ARC employees work no more than four-days a week to ensure they can maintain a healthy work and life balance;
• Competitive wage ranging from $29.66 to $34.11 per hour, depending on skills and experience;
• $750.00 sign-on bonus for the successful candidate (paid in two installments, 50% at three months active employment, remaining 50% at six months active employment);
• Three (3) to six (6) weeks of Vacation accrued per year, based upon years of service;
• Paid Sick Time accrues up to 96.00 hours annually; and
• Ten (10) Paid Holidays each year: New Year’s, MLK Day, President’s Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Veterans Day, Thanksgiving Day, Christmas Day.

Additional benefits include:

• Medical and Dental Health Coverage and a minimum $50,000 Basic Life & AD/D with no premium cost for employee coverage;
• $6,000 per year Deductible Health Reimbursement Account (HRA);
• Voluntary enrollment in Vision Coverage and Guarantee Issue Supplemental Life Insurance at group premium rates;
• Flexible Spending Account (FSA);
• 401k Retirement Plan with Employer Match and immediate vesting;
• 20 hours paid per year for work-related professional training;
• Assistance with work-related licensure/certification fees;
• Employee Assistance Program (EAP);
• Reduced cost Mercy Flights household membership; and
• Qualified Employer for Public Service Student Loan Forgiveness and HRSA SUD Student Loan Repayment.

Addictions Recovery Center, Inc. is committed to providing a safe and healthy environment for our staff and clients by maintaining a drug-free workplace. Applicants must be able to pass a criminal background check and pre-employment drug screen, including a screening for medical and recreational marijuana. All inquiries are confidential. Open until filled.

Please submit a complete resume and cover letter that briefly shares how you are qualified and why you are applying for this position. To apply online, fill out the form and attach a resume below. You may also submit your cover letter and resume by emailing HumanResources@AddictionsRecovery.org.

Don’t miss out on this opportunity – apply today!

Addictions Recovery Center, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

LGBTQIA applicants are encouraged to apply.

Job Type: Full-time

Pay: $29.66 - $34.11 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• Associate (Preferred)

Experience:

• EHR systems: 1 year (Preferred)

Work Location: In person

Salary : $6,000