Vacation Advisor

Position Overview

Adelman Travel is seeking a highly motivated, customer-focused vacation advisor to effectively secure sales and support our Food and Wine Trails division.  In this position you will make an impact by arranging various travel services for new and current clients, often luxury and complex group and/or international travelers, all while focusing on driving sales towards preferred vendors.

This is a position is open to both office-based and virtual candidates with preferred locations in Springfield, MO and Milwaukee, WI.  Flexible schedule - ideal is Monday to Friday from 9:00 a.m. to 6:00 p.m.

How you’ll “move the needle”

• Secure and drive client sales and retention through exceptional customer service, building relationships and obtaining referrals; cross-sell additional products and services while driving sales towards Adelman preferred vendors and suppliers. 
• Offer solutions and provide prompt resolution to clients' questions and concerns.
• Ensure all reservations are reviewed with the traveler and thoroughly documented prior to invoicing; collect maintain client payment and balances due for transportation and accommodations from customer; invoice reservations according to company policy. 
• Build, maintain, and update client profile including marketing preferences with CRM.
• Provide guidance and impart travel information to travelers, such as passport, visa, inoculation requirements, customs regulations, and currency exchange rates. 

Ideal experience and talent:

• Proven successful work history of travel and cruise sales, including working knowledge of a customer profile maintenance product (i.e. ClientBase).
• Superior customer service skills to deliver best in class service to luxury clientele.
• Excellent communication skills, with the ability to listen to and understand customer needs to offer the best solution.
• Ability to use appropriate interpersonal styles and communication methods to demonstrate value and gain acceptance to close the sale.
• Aptitude and ability to learn and familiarize yourself with travel industry process and terminology as well as with new and ever-changing technology.