Dispatcher/Customer Service

Adept Networks, Southern Oregon and Northern California’s premier Managed/Telecom service provider is looking for a Dispatcher to join our dynamic team. Adept Networks is growing rapidly by fulfilling its promise of prompt, affordable and quality services to both large and small businesses.

Adept Network’s mission is to provide the best customer experience to all our customers, regardless of the company size. As we are one of the best managed service providers, we focus on providing a positive, enriched and exciting work environment, with room for personal growth.

Adept Networks is looking for a motivated self-starter with strong analytical skills and experience with Customer Server, Dispatching and Inventory Control.

Your Role:

• Logging all tickets with complete and pertinent detail.
• Acting as the single point of communication for users & the IT department for all IT related requests.
• Coordinating and working closely with all operating teams creating a better user experience.
• Answering phones and dispatch ticket queue.
• Able to identify potential problems or outages in a timely manner.
• Alerting management when necessary, for high visibility and critical issues.
• Ability to work in a fast-paced environment.
• Fielding inquiries/problems and providing updates to all users on progress and completion of requests.
• Providing a concierge/white glove level of service.
• Working with all level of users.
• Shift Hours: 8 am to 5 pm

Requirements:

· Excellent Customer Service skills

· Prior Dispatching experience

· Knowledge of Managed Services or other I.T. Related fields

· Detailed Oriented

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Medford, OR 97504: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Dispatching: 1 year (Preferred)

Work Location: One location