Auto Detail Quality Assurance Coordinator - ADESA

About Us
ADESA, a Carvana owned company, currently operating over 50 locations throughout the US. Our Auto Auctions, some up to 200 acres, provide a wide array of vehicle services including repair & reconditioning, auction remarketing, and many of our sites serve as market hub distribution centers. Our inventory comprises hundreds of thousands of vehicles across North America from retail to commercial, OEM & more.
We work in a service industry and embrace a "we" versus "I" culture – help others, and they will help you. Our industry is fun, fast-paced, and competitive – and filled with the best people who are passionate about what they do.
We're excited about the future! As an industry leader, ADESA is poised for a multi-year expansion including huge investments in facilities, massive sales growth, and an ever-increasing inventory of vehicles! We are looking for great people who want to take this journey with us! Get a sneak peek into life at ADESA!

Role and Team

Reporting to the Detail Shop Manager or designated supervisor, assure the quality of the processes "First Time Right". Communicate with the detail team concerning quality goals, expectations, and a vital role in sale-ready preparation. If you have leadership experience and consider yourself an expert we want to talk with you, if: You're motivated by staying busy, interested in an automotive career, enjoy working with friendly people, and want to contribute your way to upward mobility and growth. Must know, practice, and ensure that company policies, procedures, and applicable state and federal laws are followed always.

Responsibilities

• Work in team units tasked with vehicle cleaning, detailing, and sale ready prep
• Machine compound, polish, and buff surfaces as necessary
• Apply paint correction techniques to remove swirls, scratches, scuffs, and other imperfections
• Paint touch-up as necessary
• Applies advanced techniques to interior rejuvenation, stain removal, odor remediation
• Provides spot checks and final vehicle quality inspections

Leadership areas of focus

• Assist the Shop Manager is supervising staff to ensure efficient movement of vehicles in and out of the Shop.
• Ensure the lot is clean and orderly and traffic patterns are efficient and safe.
• Assist with proper scheduling and staffing of shop to meet operational and customer needs.
• Assist in the development and training of staff within the Department
• Provide excellent customer service and ensure customers receive prompt, efficient and courteous attention.
• Maintain a professional appearance, orderly work environment and friendly disposition by greeting others.
• Resolve any customer complaints in a friendly, courteous manner and advise Management of all serious complaints or incidences.
• Assist department in achieving overall departmental goals.
• Practice and promote teamwork at all times. Set a good personal example of attitude and performance.
• Miscellaneous duties as assigned by the Detail Shop Manager.

Qualifications

• High School Diploma/GED required.
• A minimum of two (2) years of supervision/management preferred.
• Previous auction experience preferred. Auction background would be helpful.
• Ability to work independently and exercise good business judgment and discretion to analyze and address opportunities.
• Well-organized and responsible with an aptitude in problem-solving
• Excellent verbal and written communication skills
• Strong multitasking skills along with the ability to adapt to changing work environments.
• Demonstrate ability to learn, retain and articulate product related information and provide unscripted responses on appropriate subject matter.
• Must be qualified to operate a motor vehicle and possess a valid driver's license.

ADESA Benefits and Perks
Competitive Pay | Quality Benefits | Holiday and Paid Time Off | Education and Equipment Reimbursement Programs | Matching 401(k) | Career Path Opportunities | And More!

Other Requirements
To be able to do your job at ADESA, there are some basic requirements we want to share with you. Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.

• The physical activity requirements of the position range from Light to Medium Physical Work.
  • Frequent – standing, watching, touching, listening, walking, talking
  • Potential – running, jumping, yelling or other rapid or forceful movement in emergency situations
• Visual acuity requirements include color, depth perception and field of vision comparable to definitions for Clerical, Administrative, Machine Operators (including inspection) positions.

Physical Working Conditions

This position is subject to both inside and outside environmental working conditions, including temperature changes, outside weather conditions, slightly elevated ambient noise levels, and minor atmospheric conditions affecting skin or respiratory systems, such as fumes, odors and dusts associated with internal and external service station/convenience food and petroleum dispensing operations.

• • Note: Refer to the Handbook and Policy Manuals for important addendum requirements to all job descriptions. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

To be able to do your job at ADESA, you must be able to read, write, speak, and understand English. Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.

Legal Stuff
Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.
ADESA is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. ADESA also prohibits harassment of applicants or employees based on any of these protected categories.
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.