What are the responsibilities and job description for the Title Clerk - ADESA Portland position at ADESA?
ADESA is looking for a Title Clerk to join our Office Team! Reporting to the Office Manager, the Title Clerk processes incoming titles ensuring transferability to the buyer in an efficient and accurate manner.
Title Clerk Responsibilities and Duties:
- Make sure customers receive prompt, efficient and courteous attention. Notify Office Manager if a challenge arises with a title that cannot be resolved.
- Handle incoming calls from dealer representatives with title issues and/or questions.
- Maintain a professional appearance, orderly work environment and friendly disposition by greeting others.
- Provide prompt and courteous service. Demonstrate friendliness and greet every customer as they enter and participate at the sale.
- Resolve any customer complaints in a friendly, courteous manner and advise Office Manager of all serious complaints or incidences.
- Receive by comparing the entire VIN number to AMS, MV50's, Lien Release and any other paperwork that may be attached. Verify the odometer reading, release of liens, "free and clear" title, line of ownership is properly documented and that the titles contain no alteration. Look for announcements in AMS in title management against the boxes checked on the title or MV50 – verify they are accurate. Ensure titles are delivered to purchasing dealer. File titles in appropriate location.
- Pull reports, customer worksheets, vehicle inventory and title absent list at the end of the day on auction day.
- Keep updated notes on outstanding problem titles to assure issues are resolved in a timely manner.
- Process payments for dealers – count checks, money orders, cashier's checks, and provide a receipt.
- Process check payments for dealers.
- Maintain knowledge of DMV laws and regulations as related to vehicle titles.
- Practice and promote teamwork at all times. Set a good personal example of attitude and performance.
- Respond to and follow proper procedures on employee and customer accidents, injuries, and loss or damage to any property. Report all incidents to the Manager.
- Other duties as assigned.
Qualifications:
- Experience in title processing and A/R required.
- Title experience at a dealership or auction highly preferred.
- Excellent customer service skills required.
- Cash handling skills required.
- Must have a demonstrated ability to read, write, and communicate effectively in English, with a high attention to detail.
- Must be at least eighteen (18) years of age.
- Must be qualified to operate a motor vehicle and possess a valid driver's license.
PERKS & BENEFITS:
- Medical, Dental, and Vision benefits.
- 401K with company match.
- Generous PTO (paid time off).
- A multitude of perks including student loan payments, reimbursement programs, discounts on vehicles, benefits for your pets, and much more.
- A great wellness program to keep you healthy and happy both physically and mentally.
- Access to opportunities to expand your skillset and share your knowledge with others across the organization.
ABOUT US
ADESA currently operates 56 locations throughout the US. Our Vehicle Service & Logistics Centers, some up to 200 acres, provide a wide array of vehicle services including repair & reconditioning, auction remarketing, and many locations serve as market hub distribution sites. Our inventory comprises hundreds of thousands of vehicles across North America from retail to commercial, OEM & more.
As an industry leader, ADESA is poised for a multi-year expansion including huge investments in facilities, massive sales growth, and an ever-increasing inventory of vehicles! We are looking for great people who want to take this journey with us!
Legal:
Hiring is contingent on passing a complete background check and motor vehicle record check. This role is not eligible for visa sponsorship.
ADESA is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. ADESA also prohibits harassment of applicants or employees based on any of these protected categories.
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
