What are the responsibilities and job description for the Manager, eCommerce Site Operations position at Adidas?
- Actively participate in providing input into global operations best practice definition, communication, monitoring strategy etc.
- Assist in defining business KPI's and SLA's - e.g website checkout shipping options, legal preferences and monitor these KPI’s
- Assist in defining and drive business logic configurations across various platforms - commerce cloud, product information master etc.
- Manage various tasks supporting operationally focused projects or enhancement requests with our local & global teams
- Act as first level of escalation for local market business functions
- Actively partner with IT Service Managers for ticket prioritization & resolution and relay communications to relevant stakeholders
- Ensure the success of the eCommerce Platform operations strategy through constant monitoring of the operational KPI’s (conversion, checkout drop-off, transaction fees and order processing)
- Manage ecommerce data across all the different platforms (inventory, shipping costs etc.) - manage the accuracy, timeliness and consistency of the data as per business requirements
- Become subject matter expert on the platform capabilities
- Provide creative solutions to push the envelope of the platform capabilities
- Educate the internal eCommerce Stakeholders as well as other teams in the market (supply chain, retail, Brand etc.) on the platform capabilities
- Local Teams - Supply Chain, Customer Service, Brand Activation, Store Operations, Newsroom and Media teams, Retail IT partners
- Global Teams - Digital Brand Commerce, Global IT, Digital Sales Solutions
- External Teams - External vendors
- Strong presentation and communication (verbal and written) skills across different levels within a global organization
- Analytical mind-set and innovative thinker
- Knowledge of eCommerce platforms and processes preferred
- Organized and able to communicate and educate non-technical stakeholders
- Ability to work independently towards common goals and agreed deadlines
- Capable to work in a team environment and coordinate multiple tasks with conflicting priorities
- College/University degree from an accredited institution in Computer Science or Business/Marketing or equivalent combination of education and experience
- 3-4 years of eCommerce / retail / digital experience
- 1 years of working experience in a leading role in an online consumer-facing high-transaction environment
- Relevant experience in order management, technical issue resolution, AGILE, product management is a plus
- Basic to intermediate knowledge of web analytics tools
- Experience in leading teams
- Practical experience and of MS-Excel, MS-Word and MS-PowerPoint
AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE‘S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE – THE 3CS: CONFIDENCE, COLLABORATION AND CREATIVITY.
CONFIDENCE allows athletes to make quick decisions on the field, to reach higher. For us at adidas confidence means acknowledging that we don’t have all the answers. But we are willing to take risks, we try new things. And if we fail, then this is part of our learning – it helps us improve.
COLLABORATION. Every elite athlete relies on partners: coaches, teammates, and nutritionists. We, too, know that we are stronger together. Winning as one team takes open and candid dialogue, inclusiveness and trust in each other’s abilities and talents.
Being the best sports company in the world takes CREATIVITY. No great athlete succeeds by copying their predecessors’ training plans and strategies. We have to be open to new ideas, explore, gain an edge and stand out. Only then can we succeed.
