This position is responsible to oversee the day-to-day operational performance of the verification or approver teams. They also support operational decision-making and ensure that systems are online to support the operation.

Supports learning and development program delivery by arranging workshop schedules and support requirements; prepares managers and employees to accomplish job results by identifying training needs; offering programs to meet needs.

ESSENTIAL FUNCTIONS:

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform essential functions.

• Training and day-to-day coaching of associates
• Monitors and reviews workload to ensure it is within Company, State, and Federal guidelines
• Encourage new ideas throughout the call center and actively support teamwork and strong positive relationships between management and the team.
• Evaluate Associate performance evaluations and monitor recommendations.
• Support the Staff to achieve individual, department, and company goals.
• Resolve complaints or concerns in a fast, positive, results-oriented fashion.
• Manage customers’ personal and credit files. Make credit decisions and support day-to-day operations.
• Ensure systems and operations are online and ensure compliance with policies and procedures.
• Knowledge of Federal and State laws governing Credit transactions and employment practices
• Comply with the HR T&D Dress Code
• This job description reflects the general guidelines considered necessary to describe the principal function of the job identified and shall not be constructed as a detailed description of all the work requirements that may be inherent in the job.

POSITION QUALIFICATIONS

To perform this job successfully, the individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Excellent attitude and Teamwork oriented
• Ability to read and interpret credit reports.
• Dynamic and Enthusiastic
• Open to learning and accepting changes in a fast-paced mode.
• This position requires a perceptive person, who can relate to individuals at all levels. As unique situations present themselves, the incumbent must be sensitive to corporate needs, employee goodwill, and the public image. Incumbents must understand the Company’s policies and procedures.

SKILLS & ABILITIES

Education

• High School Diploma, or GED or equivalent, and a minimum of 1-year experience in this specific area

Experience

• 1-year related experience and/or training; or equivalent combination of education and experience

Language Skills

• English and Spanish

Computer Skills

• Working knowledge of Microsoft Office, Word, and PowerPoint

WORK ENVIRONMENT

• Ability to work in a fast-paced environment.

PHYSICAL DEMANDS

N (not applicable) = Activity is not applicable to this occupation.

O (Occasionally) = Occupation requires this activity up to 33% of the time (0 - 2.5 hrs/day)

F (Frequently) = Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5 hrs/day)

C (Constantly = Occupation requires this activity more than 66% of the time (5.5 hrs/day)