Front Office Support - Prescott

Adobe Population Health (APH) is an organization whose culture is based on inclusivity and guided by a driving mission to positively impact the lives we touch. Founded in 2018, ACW is a woman-owned business, recognized as one of Arizona’s fastest-growing companies and a Phoenix Business Journal’s “Best Places to Work.” Based out of Phoenix, AZ with satellite locations in multiple states, APH is an integrated health solutions company that specializes in customizing programs for insurance groups, providers, hospitals, and families offering case management, in-home/in-clinic wellness assessments, preventative care, transitional care, and social work services. APH is the only fully integrated healthcare provider in the nation offering top-tier, meaningful medical services with a variety of service lines. As we continue to expand and serve those in need, we are looking for people who want to make a difference.

POSITION SUMMARY 

As the Front Office Staff in Prescott, you will be supporting the Team to contribute to the success of the program and create and support stable relationships between members and staff. In the role of Front Office Staff, you will be your region’s primary point of contact and responsible for all related duties, including clerical work, phone calls, and office management. 

This position reports to our 1003 Division St, Suite #3, Prescott, AZ 86301; satellite office, Monday-Friday, 8a-5p.

DUTIES & RESPONSIBILITIES

• Works collaboratively within a team setting to provide positive patient outcomes.
• Contributes to team effort by accomplishing related results as needed.
• Creates memos, correspondence, reports, and other documents when necessary.
• Demonstrate a positive and professional attitude in providing customer service and quality care.
• Making outbound calls to members.
• Accurately enters and retrieves members’ data into the appropriate system.
• Maintains the inventory of office and program supplies.
• Completes general office duties.
• Support field staff when applicable. 
• Receives packages.
• Sorts, stores, and organizes materials. 
• Acts as support staff for backup coverage.
• Supports field staff when applicable.
• Additional duties as assigned.

SKILLS & QUALIFICATIONS

• Bilingual – Fluent in English and Spanish REQUIRED.
• Proficiency in Microsoft Office applications including Microsoft Word and Outlook, with exceptional knowledge of Excel and PowerPoint.
• Strong organizational skills with the ability to multitask.
• Identify and resolve problems in efficient and effective ways.
• Ability to manage sensitive information in a confidential manner.
• Excellent written and verbal communication skills.
• Diligence and accuracy.
• Problem-solving and analytical skills.
• Adapts to changing business needs, conditions, and work responsibilities.

EDUCATION, LICENSES, & CERTIFICATIONS

• High School Diploma or equivalent required.
• Associate degree or other college experience preferred.

PHYSICAL DEMANDS

• Occasionally required to stand.
• Occasionally required to walk.
• Continually required to sit.
• Occasionally required to climb, balance, bend, stoop, kneel or crawl.
• Continually required to talk or hear.
• While performing the duties of this job, the noise level in the work environment is usually moderate.
• May occasionally lift and /or move more than 30 pounds.
• Must be able to physically perform the essential duties of the position which include lifting 30 lbs., transporting materials, stooping, kneeling, crouching, reaching, use of hands, balancing, walking, standing, talking, hearing, and typing. 

EQUAL EMPLOYMENT OPPORTUNITY

ACW is an Equal Opportunity Employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.