What are the responsibilities and job description for the Customer Service Specialist I position at ADP?
ADP is hiring a Customer Service Specialist I.
In this position, you'll join a team of rock star professionals who are responsible for ensuring every customer interaction is a best-in-class experience. You'll combine a passion for service and discovering innovative solutions with our top-ranked training programs to help customers enjoy every drop of value within our products.
Unlock Your Career Potential: Customer Service at ADP. It's all about enabling our customers to be more effective employers. Our Customer Service team makes it happen by collaborating with customers and other ADP colleagues to ensure our products and services deliver winning results. Did you know that the vast majority of our customers are not only satisfied, they'd recommend ADP to someone else? You will be the one providing the on-the-spot support that makes our integrated solutions stand out in today's increasingly competitive global marketplace.
At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.
We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, and Social Responsibility.
RESPONSIBILITIES:
- Provide Tier 1 customer support
- Respond to basic inquiries regarding ADP products
- Answer non-technical questions
- Conduct correspondence with customers and representatives
- Leverage strong interpersonal skills and product knowledge to execute daily customer-centric activities
This is a HYBRID role - ADP employees have returned to the office and work part of the week in the office
and part of the week at home. This position will report to one of the following locations:
- ADP Louisville KY
- ADP El Paso TX
TO SUCCEED IN THIS ROLE (Required Qualifications):
- High school diploma or equivalent in education and experience.
- No previous experience required - this is the entry-level position into customer service.
A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:
- Experience noted above, OR
- Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success.