Human Resources Business Advisor

ADP is hiring Human Resource Business Advisors (HRBA). The Human Resource Business Advisor (HRBA) is a Human Resources subject matter expert interfacing with ADP clients to provide HR advisory support and service to both address on demand/urgent issues as well as help to strategically drive results. HRBAs deliver detailed HR best practice advice and information around regulations and provide clients with practical guidance through the HR management processes across the HR lifecycle. HRBAs also play a key role in ensuring client engagement across ADP's products and services.

HRBA's provide inbound and outbound virtual client on-boarding/training in the same respect as the HR Solutions Specialist counterparts, in addition they are highly focused on HR projects and research, including content, training and other development projects to increase their HR knowledge and experience. They provide on-demand HR consultation and advice to clients through email and phone, working closely with their more Sr. counterparts, team leads and management to assist in resolving more complex HR issues for clients.

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.

Be the Go-To Person and Trusted Advisor

• Serve as a subject matter expert interfacing with ADP clients to provide HR advisory support and service
• Deliver detailed HR best practice advice and information
• Solve client problems taking a broad perspective to identify solutions
• Work to ensure client engagement across ADP's products and services

Be a Networker and Relationship Builder

• Build relationships with clients over the phone and leverage your subject matter expertise and knowledge of ADP's products and services
• Provide solutions to issues and questions and help build clients' understanding of our products' value and exceeding expectations
• Provide inbound and outbound virtual client on-boarding/training as needed

Experience you'll need: Required Qualifications

• BS in Human Resources or equivalent education in related field
• 2-3 years HR experience, at least 1 year of generalist experience
• Must be able to work flexible hours (Monday-Friday - 8:30 AM to 8:30 PM EST - 40 hour work week)
• Will be expected to obtain SHRM-CP certification, if not already obtained, within the first year of employment. ADP will pay for the certification material and exam.

Bonus points for these: Preferred Qualifications

• HR Professionals who have general knowledge of Federal Regulations including but not limited to:  FMLA, ADA, ACA, FLSA. 
• People who have a desire to utilize their HR knowledge and expertise while helping small businesses with their HR questions and issues.
• Candidate must be willing to assist client while being on the phone.  No face to face client interaction. 
• People that want to increase their HR knowledge by learning HR law for each State.
• This is a non-exempt/hourly position, so willingness to work overtime.  
• Proven ability to produce positive results.
• Strong client relationship-building and communication skills.
• Comfortable working in a performance-based and structured environment while demonstrating high ethical standards.
• Ability to demonstrate learning agility and critical thinking skills, including sophisticated Human Capital Management areas (HR, Payroll, Tax, etc.) and software-related information in both a classroom and in a hands-on environment.
• Initiative to seek out answers, solutions, and positive outcomes for both the client and ADP.
• Demonstrated organizational skills like the ability to multi-task, set priorities, and follow up promptly.
• Proficiency in the latest web technologies and working knowledge of various operating systems.
• The ability to work in a team environment as well as work independently while making sound decisions.
• Good knowledge of industry tools.
• Excellent analytical and time management skills.
• Excellent communication skills both verbal and written.  

Please check your email for an invitation to schedule a phone screening if you are selected for further consideration.

(Please ensure your email is set to accept emails from ADP or check your Spam folders for emails from ADP - Career Opportunities)

Explore our COVID-19 page https://jobs.adp.com/covid19/ to understand how ADP is approaching safety, travel, the hiring interview process, and more.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.

Salary : $1 - $1,000,000