What are the responsibilities and job description for the Lead Computational Linguist position at ADP?
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ADP is hiring a Lead Computational Linguist
- Are you inspired by transformation and making an impact on the lives of millions of people every day?
- Are you empathic to client needs and committed to leveraging research to create elegant, easy-to-use experiences?
Well, this may be the role for you. Ready to design what's next?
In this role, you will work with a highly creative and intelligent team working on new innovative solutions for everyday workers. As our Linguists, you directly impact and ensure the team builds tools that our customers love. Your work will touch millions of end-users. This role is a great opportunity to contribute to projects that allow you to provide a better experience without limiting your creativity by what we already use.
As a Lead Computational Linguist, you will leverage your expertise in NLU, machine learning, and human language data sets to create customer-centric experiences for an industry-leading virtual assistant. You’ll work alongside conversational designers, researchers, product managers, data analysts, developers, and business partners to design high impact conversational AI experiences for our customers.
To thrive in this role, you should have extensive experience implementing, scaling, and managing NLU models and data sets in the conversational AI space. The candidate will be expected to flex from being strategic to tactical, creative to analytical, and easily navigate across multiple disciplines in a high-speed environment. The candidate should have experience working with conversational AI platforms (Dialogflow, Alexa, Watson, etc.)
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Learn more about ADP at tech.adp.com/careers
A little about ADP: We are a global leader in HR technology, offering the latest AI and machine learning-enhanced payroll, tax, HR, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. ADP has a deep commitment to diversity, equity, and inclusion as a global Best Places to Work, DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ , multicultural talent, and more. Learn more about ADP's commitment on our YouTube channel: http://adp.careers/DEI_Videos
What You'll Do:
Here's what you can expect on a typical day:
- As the Lead Computational Linguist for the team, your job is to plan a sprint ahead, anticipating what the engineering team needs to build. You'll do design planning with the product owners, engineering, and UX team/leaders for future work and backlog grooming. You will use your skills to Research, design, implement, analyze, and iterate conversational NLU models with the team.
- User Research. You'll incorporate feedback from client users into each iteration of work. Understanding the problem through user research will help you deliver the right solution. You have a desire and aptitude for spotting User Experience trends and turning them into enterprise recommendations.
- Facilitate Discussion. Your communication skills are vital to your success, whether in discussions with engineers, client users, or peers. Being vocal in your craft is valuable to this role.
- You bring both your experience and understanding to identify, evaluate, and manage natural language training data sets. You will utilize quantitative and qualitative chatbot performance metrics to identify model enhancements and lead training data labeling and training data analysis efforts. Your role will drive model optimization activities by leading transcript review efforts and assist with the implementation of conversational AI experiences on NLU platform.
- You're comfortable working on next-generation products with innovative tech stacks that may be new to you. Inevitable challenges will arise, and we'll rely on you to look for a solution.
TO SUCCEED IN THIS ROLE:
- You will possess an advanced degree in Linguistics or a specialization in Linguistics with a degree in a related field (e.x. Computer Science, Data Science, Statistics, Human Computer Interaction) OR equivalent.
- You will have programming expertise in a language such as Python that will allow you to script and automate your own workflows
- You have 3 years of experience in Natural Language Processing (NLP) or related fields, with knowledge of semantics, syntax, morphology and/or discourse and 1 years of experience in computational linguistics for voice or chat AI products.
- Have courageous team collaboration. Courage comes from how associates are willing to have difficult conversations, speak up, be an owner, and challenge one another's ideas to find the best solution.
- Deliver at epic scale. We deliver real user outcomes using strong judgment and good instincts. We're obsessed with the art of achieving simplicity with a focus on client happiness and productivity.
- Be surrounded by curious learners. We align ourselves with other smart people in an environment where we grow and elevate one another to the next level. We encourage our associates to listen, stay agile, and learn from mistakes.
- Act like an owner & doer. Mission-driven and committed to leading change, you will be encouraged to take on any challenge and solve complex problems. No tasks are beneath or too great for us. We are hands-on and willing to master our craft.
- Give back to others. Always do the right thing for our clients and our community and humbly give back to the community where we live and work. Support our associates in times of need through ADP's Philanthropic Foundation.
- Join a company committed to equality and equity. Our goal is to impact lasting change through our actions.