ADRC Specialist

Position Title: ADRC Specialist

Reports To: Interim Regional Manager

Department: Aging and Disability Resource Center

FLSA Status: Non-Exempt

Job Type: Part - Time

I. Position Summary:

The purpose of the ADRC Specialist position is to provide the general public, but particularly adults who are older or have a disability, with information and assistance on a wide range of community resources; help inform and educate people about their options; assist in connecting them to programs and services, including public and privately funded options.

II. Essential Functions and Primary Duties:

- Fulfills a customer service role, ensuring that the consumer experiences a welcoming atmosphere and consumer satisfaction is achieved

- Uses telephone skills (professional greeting, warm tone of voice, courteous and appropriate language) and interviewing techniques with active listening skills (over the phone, in person, and via email), to build rapport with an unhurried attitude

- Performs home visits at a time and place that best meets the consumer’s schedule

- Gathers sufficient information to accurately identify and clarify customer’s problems and needs, explores needs beyond the presenting problem, looks at short- and long-term solutions, checks in with the customer and summarizes what they are requesting

- Searches through the Information and Assistance resource database, as well as other

written and computer-based information resources to identify, evaluate, and suggest

potential programs and services

- Provides information about programs, services (public and private) and public benefits, makes referrals and, when needed, helps consumer get connected to appropriate services

- Uses creativity in finding options, provides inquirer several options but helps to prioritize instead of overwhelm, gives specifics on eligibility and process to apply for services and resources

- If appropriate, assists individual in connecting with a resource if they are unable; provides advocacy

- Researches additional or alternative resources

- Constructs and communicates an effective consumer-driven action plan

- Provides short-term service coordination according to ADRC policy

- Provides follow up as needed to determine outcomes and provides additional assistance in locating resources and arranging services locating resources and arranging services

- Provides information about publicly funded long-term care and assists consumers

throughout the eligibility determination and enrollment process

- Assists individuals in completing Medicaid and other public benefit program applications (e.g., Foodshare) if needed

- Collects preliminary financial data (including medical and remedial expenses) and refers to Economic Support Unit for financial eligibility determination

- Participates in various transition activities designed to help youth who have a disability transition from school to the adult service system

- Participates in program development, marketing, and outreach activities including representing the ADRC at public information events

- Performs other duties as assigned

III. Documentation and Quality Assurance:

- Maintains accurate, timely and complete documentation with complete notes in

the I&A database that contain accurate information without judgment

- Participates in prevention activities, support groups, classes and other initiatives

- Administers the Long-Term Care Functional Screen to determine functional eligibility

- Completes required recordkeeping and ADRC activity reporting and 100% time reporting in a timely manner

- Participates in Quality Assurance/Quality Improvement projects and activities

- Arranges work schedule as necessary or as directed to meet the program and consumer service needs

- Represents ADRC of the Northwoods to the community at large through professional interaction, public speaking, media presentations, and participation in community advisory groups as requested

IV. Personal Growth and Development:

- Participates in staff meetings and training activities

- Complies with applicable Federal and State laws, administrative rules, established agency procedures and accepted professional standards

- Participates in on-going training, maintaining current knowledge to ensure compliance with Federal and State regulations

- Adheres to the Alliance of Information & Referral Standards (AIRS) national standards; also secures AIRS certification within one year of date of employment

- Maintains the confidentiality of client information as required by State and Federal laws and regulations and professional practice standards

V. Qualifications:

- Ability to organize work

- Ability to relate to older people and people with disabilities and assess their needs

- Ability to deal tactfully with difficult situations

- Ability to establish priorities for service intervention

- Ability to work as a team player

- Ability to proficiently use a computer and related office equipment, demonstrating

familiarity with required software and database programs

- Ability to communicate effectively, both orally and in writing, with various types of people, both individually and in groups

VI. Experience and Education:

Experience

- Three to five years Social Services/Human Services/Commission on Aging experience strongly preferred

- Other significant and applicable experience considered

- Valid driver license, dependable transportation, and appropriate insurance necessary

Education

- Degree from a four-year college or university.

The Aging and Disability Resource Center is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Organization will provide reasonable accommodations to qualified individuals with disabilities and encourage both prospective employees and incumbents to discuss potential accommodations with the employer.

THIS DESCRIPTION DOCUMENTS THE GENERAL NATURE AND LEVEL OF RESPONSIBILITY ASSOCIATED WITH THIS POSITION. IT IS NOT INTENDED TO BE A COMPREHENSIVE LIST OF ALL ACTIVITIES, DUTIES AND RESPONSIBILITIES REQUIRED OF INCUMBENTS. IT IS NOT INTENDED TO LIMIT OR MODIFY THE RIGHT OF ANY SUPERVISOR TO ASSIGN, DIRECT, AND MONITOR THE WORK OF EMPLOYEES UNDER SUPERVISION.

Aging and Disability Resource Center of the Northwoods

300A S Lake Ave.

Crandon, WI 54520

(800) 699-6704

Job Type: Part-time

Pay: $22.50 - $28.50 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Retirement plan

Schedule:

• 4 hour shift
• 8 hour shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Crandon, WI 54520: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Required)

Work Location: One location

Salary : $23 - $29