What are the responsibilities and job description for the Banking/ATM Service Tech I position at ADT?
Company Overview:
At ADT Commercial, we are in the business of helping people and organizations to protect what matters most to them. Building upon ADT’s 145-year legacy, we secure the livelihoods and futures of critical commercial environments, retail location, educational campuses, healthcare facilities and financial institutions across the U.S. as an industry-leading security, fire and life safety systems integrator. We strive to have the most experienced and technically trained and talented teams in the industry, driven by excellence at every turn. At ADT Commercial, we truly believe that our people are the difference – for our organization, the customers we serve and the communities we protect. When you’re a part of ADT Commercial, you’ll have the opportunity to be a part of that difference every day. With more than 300 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit www.adtcommercial.com or follow us on LinkedIn and Facebook.
Position Summary:
The basic function is to perform maintenance and repair to financial/ATM equipment, pneumatic banking systems, bank locks, mechanical systems as well as CCTV and access control systems while working under supervision of a more senior technician or supervisor.
Duties And Responsibilities:
- Provide continuity of customer operations and a high level of customer satisfaction/service to the clients.
- Provide maintenance and repairs on Financial/ATM equipment and other electro-mechanical equipment at various locations within assigned territory.
- Provide maintenance and repairs to pneumatic banking systems.
- Provide maintenance and repairs to various bank locks and mechanical systems.
- Provide ability to service and troubleshoot ATMs as well as CCTV and access control systems
- Follow troubleshooting guidelines and refer to technical/parts manuals, change notices and bulletins, modification notices, etc. in order to diagnose & repair equipment or systems. Whenever possible, all work performed should be reviewed with the customer.
- Provide knowledge of basic electricity and electronic theory and the ability to apply that knowledge to duties involved in engineering functions such as evaluation testing and installation of various pieces of bank equipment.
- Exhibit effective customer service skills by consistently communicating with service coordinator, dispatcher, management, and customers to ensure complete customer satisfaction experience.
- Attends training classes when offered.
- Complete monthly vehicle reports in a timely manner. Maintain accurate truck inventory to ensure timely responses to customers’ needs.
- Must have a strong work ethic.
- Must be detail-oriented.
- Must handle other duties and responsibilities, as assigned.
Qualifications - External
Minimum Qualifications(Education, Skills & Experience):
- Minimum of High School Diploma/Vocational Training.
- Minimum requirement: one (1) year “plus” of technical experience with low voltage systems, banking systems, and integrated security equipment.
- Must have a valid driver's license with acceptable driving record and clear a drug screening.
Certification/Licensing:
- NCR ATM Certification must be obtained within three (3) to six (6) months of entry into the position.
Work Environment:
- Exposure to outside weather conditions, risk of electrical shock, and harsh work environments.
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Requirements:
- While performing the duties of this job, the employee is regularly required to:
- Stand; walk; sit; twist; use hands to handle; reach with hands and arms; push; pull; climb or balance; stoop, kneel, crouch, or crawl; talk and hear.
- Use vision abilities including: close, distance, peripheral, depth, and color.
- Work in unusual and sometimes difficult positions/circumstances such as with ladders, scaffolding, high lift equipment, wires, ducts, crawl spaces, attics, above ceilings, etc.
- Lift, move, and hold up to approximately 50 lbs.
- Must be able to work a full-time, flexible schedule with “on call availability” and must be able to travel on short notice.
- Must be able to drive a motor vehicle (day and evenings) for extended time periods.
ADT Commercial is an Equal Opportunity/Affirmative Action employer. We provide equal employment opportunities to applicants and existing employees and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religion, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breastfeeding, and related medical conditions), mental or physical disability, medical condition, military and veteran status, or any other status or condition protected by law. View the EEO poster here. View the Pay Transparency Nondiscrimination Provision here. View the E-Verify Posting here.
ADT Commercial is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability to search and apply for a career opportunity, please send an e-mail to commercialrecruiting@adt.com and let us know your contact information and the nature of your request.
Salary : $40,000 - $50,700
