What are the responsibilities and job description for the Installation and Service Team Manager position at ADT?
Company Overview:
ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customer every day. Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the go. And as times change, so do we. Above all, our mission is clear: we help save lives for a living. Looking for a career where you can make a real impact? Join our team today and put purpose behind your paycheck. #WeAreADT
Check out more about life at ADT here.
Company Overview:
ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customer every day. Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the go. And as times change, so do we. Above all, our mission is clear: we help save lives for a living. Looking for a career where you can make a real impact? Join our team today and put purpose behind your paycheck. #WeAreADT
Check out more about life at ADT here.
- Responsible for planning, implementing and managing the activities of the Installation and Service work force for a designated district. Key liaison between District service work force and Corporate Service
- Plans, implements and manages the activities of the service work force and ensures familiarity and training of product installation and service skills.
- Formulates a sound business plan to provide cost efficient service for targeted sales growth in accordance with established plan and market share targets.
- Works with General Manager to meet profitability goals
- Conducts meetings on a monthly/quarterly basis.
- Communicates current installation and service policies and procedures, techniques, demonstration of equipment, new products and services, sales promotions and area advertising.
- Assists sales force by developing low installation costs and suggesting proper and varied applications of systems.
- Serves as the primary contact for the district installation and service work force to provide input and feedback related to Corporate Installation and Service.
- Ensures consistency of field installation and service activities.
- Establishes and maintains a high level of quality and timely installation/service to customers for maximum retention.
- Develops and maintains an effective installation/service work force through recruiting, hiring, training, motivating and coaching techniques.
- Tracks and records daily/monthly/quarterly installation/service activity to include individual installers' efforts and results.
- Associate degree or equivalent related experience.
- 3 to 5 years related industry experience with a high volume, high impact operation. Experience calculating economic impact or offerings on a customers' business; experience building value cases for customers
- Background should include the ability to successfully handle multiple challenges, prioritize responsibilities, and effectively lead a team.
- Solid business skills.
- Must be conceptually oriented with the ability to think and act strategically.
- Proven management skills with the ability to train, develop, and motivate.
- Strong written and verbal communication skills.
- Intermediate to advanced computer skills in a Microsoft Windows.
- ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.
Salary : $1 - $1,000,000
