Relationship Management Specialist 2

Our Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! Who are we? Our Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re on a mission to hire the very best and are committed to building exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! The Opportunity As Customer Success Manager at Adobe you will provide focus on Adobe’s Marketing Automation (Marketo) technology by managing a portfolio of customers in the commercial space. In addition, you can expect to be working very closely with the respective Growth Account Executives, Marketing, Consulting and Product specialists to develop new value propositions, build awareness and reveal new growth opportunities. Our team is fueled with a real passion for innovation, growth, and a relentless dedication to making the Marketer successful. We hire dynamic, passionate, and creative individuals who thrive in fast paced environments. This role sits in our Denver office and reports to a Sr. Manager of Customer Success. What You'll Do: Actively manage the success of a portfolio of assigned Marketo customers. Be responsible for retention, development, and up-selling of focused accounts. Able to support a high-volume portfolio and work effectively to ensure customer adoption. Engage Customers in regular business reviews to ensure adoption, marketing maturity advancement, and during escalations to drive rapid resolution Close renewal business on a monthly basis, meeting or exceeding your quarterly quota. Assist with streamlining of systems and processes to further enhance automation and efficiency What you need to succeed: 0 – 1 years’ experience in SaaS Renewal Experienced with MS Word and Excel Excellent interpersonal skills; ability to articulate verbally and written communication skills with customers Ability to excel in a fast growing/fast paced environment delivering accuracy while managing to deadlines Ability to manage multiple projects and tasks. Strong negotiation and follow-up skills Sales experience a plus At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer. Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. Pursuant to the Colorado Fair Pay Act, below is a summary of compensation elements for this role at the company if based in Colorado. Colorado Starting Salary: $86,300 - $112,100 At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP). In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.