General Manager

Summary/Objective

The General Manager will foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Manage the daily operations of a single location and single line of business within the Funeral Home industry. Responsible for short-term planning as well as achieving annual sales revenue and production targets, Profit & Loss (P&L) goals, developing a professional and effective staff, and exceeding client family expectations.

Essential Functions and Competencies

• Develop annual business plan. 
• Work with local and Market Leadership to develop annual business plan and budget as well as financial, production and revenue goals. 
• Accountable for monitoring and achieving annual financial goals. 
• Understand industry finances, how daily activities impact financial outcomes, and making appropriate sustainable business decisions. Approve expenditures and invoices including overtime. 
• Manage the day-to-day activities ensuring on-time services that exceed client family expectations. 
• Resolve moderately complex problems; provide resolution guidance to supervisors and empower accountability.
• Assure the location’s operating practices comply with applicable federal & state regulations and Company policies.
• Develop, communicate, and monitor goals, priorities, processes, and procedures. Manage frontline supervisor’s responsibilities, expectations, and accountabilities. 
• Effectively communicate Company and Market strategies, values, and goals to location staff. 
• Collaborate with Manager for resource sharing, ideas, and business or operational enhancements.
• Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements. 
• Develop a strong, trusting, and reliable team by understanding team members career aspirations and providing assignments to develop skills and/or close gaps. Constructively address issues and provide tangible and appropriate feedback. 
• Develop frontline supervisors’ proactive and collaborative management style to increase employee engagement and minimize turnover. 
• Monitor training and licensing requirements ensuring staff is re-trained/licensed prior to expiration. 
• Responsible for screening candidates (internal and external) and hiring or promoting a skilled and effective staff. Establish pay, recommend pay increases, special pays, and career advancements. 
• Discipline staff as necessary and discuss terminations with Market Leadership if needed.

 Communication Skills

• Good written and verbal communication skills needed for interactions with grieving families, co-workers, and other stakeholders to generate accurate, timely responses to questions and requests in a calm, professional manner;
• Collaborate and encourage idea sharing with co-workers, work well independently and with a team
• Look for new ways to resolve problems and improve processes 
• Communicate in a timely and effective manner with manager 
• Proactively contribute to group objectives; volunteers to help others as needed
• Interface well with personnel at all levels

Supervisory Responsibility
 This position is responsible for the management of the funeral home/cemetery/or facility staff.

Work Environment
 This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands
 While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to handle or feel; and reach with hands and arms. 

Required Education and Experience

• High School Diploma or equivalent required 
• Funeral Services/ Mortuary Science preferred; Bachelor’s degree in Mortuary Science where required by state law
• At least five (5) years industry experience in the applicable discipline with progressively increased responsibilities. Funeral Home management should understand industry competitive pricing, demographic patterns, and market competition
• At least two (2) years’ experience managing people or projects required; budgeting and expense control experience strongly preferred 
• Knowledgeable in Financial and Business acumen

AAP/EEO Statement
 Legacy Funeral Group, LLC. ® (Legacy) provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, veterans and/or any other status or condition protected by law, except where a bona fide occupational qualification exists.   

Other Duties
 Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.