What are the responsibilities and job description for the Field Technician Mobile Device Management with Min 4+yrs exp in mobile device management and technical support.(Webcam/In person Interview)(Fully ONSITE) position at Advanced American Technologies, Inc?
Job Description
We are looking for Field Technician Mobile Device Management (Min 4 yrs) (Local Candidates ONLY)( Both Webcam and In Person Interview).
POSITION DESCRIPTION
DIRECT CLIENT Position
Number of positions: 3(Three)
Length: 6 Months
Work Address: Washington, DC, 20002
Immediate interviews (Both Webcam and In Person Interview)
Please note this Position is ONSITE
Local Candidates ONLY
Job Description:
Looking for three (3) Field Technicians to assist with mobile device management and technical support..
The Office of Information Technology provided IT services in support of the mission of the agency. The IT team is looking for the support of three (3) field technicians to support the roll out of mobile devices to support for residents in the District of Columbia.
The ideal resource will have a background in technical support and training of end users in the proper use of Smart phones. This role will include work at various locations as well as potential residences throughout the District of Columbia.
Duties will include:
- The management of assets to include cataloging all smart phones in inventory and making sure they have the appropriate asset tag; and cataloging all assets and their assigned user.
- The training in proper use of smart phones. This may include one-on-one in person, web based training, and classroom settings.
- Providing first level support of all mobile devices including taking help desk request via phone, email, or IT service management tickets. Working with residents in person at a Location or residence will be required as needed.
- Working with the installation of applications on Smart Phones and the subsequent security settings.
- Working with Mobile Device Management tools (i.e Airwatch, InTune or XenMobile) for asset management, update management and endpoint management.
- Lead day to day enrollment/provisioning/monitoring of smart phones
- Lead tracking, monitoring, and troubleshooting of smart phones as required
- These SmartPhones shall be distributed to users at remote locations within the District. This will require appointments to be set up in advance and coordination with the distribution sites shall also be required.
- Reaching out to telecom service carrier help desks shall also be required to arrange for technical assistance and repair of Smartphones.
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JOB DESCRIPTION
Responsibilities:
- Coordinates IT project management, engineering, maintenance, QA, and risk management.
- Plans, coordinates, and monitors project activities.
- Develops technical applications to support users.
- Develops, implements, maintains, and enforces documented standards and procedures for the design, development, installation, modification, and documentation of assigned systems.
- Provides training for system products and procedures.
- Performs application upgrades.
- Performs monitoring, maintenance, or reporting on real- time databases, real-time network and serial data communications, and real-time graphics and logic applications.
- Troubleshoots problems.
- Ensures project lifecycle is in compliance with District standards and procedures.
Minimum Education/Certification Requirements:
Bachelor's degree in IT or related field or equivalent experience
Candidates must have ALL the "Required" skills in order to be considered for the position. "Desired" or "Highly Desired" skills are a PLUS but may NOT be required.
Skill Matrix
| Experience with Business workflow processes | Required / Desired | Amount | of Experience |
| Knowledge and experience with the MDM / EMM platforms such as Workplace One | Required | 4 | Years |
| Strong troubleshooting skills focused on Android Smart Phones | Required | 3 | Years |
| 1-5 yrs. leading projects, ensuring they are in compliance with established standards/procedures | Required | 4 | Years |
| 1-5 yrs. planning, coordinating, and monitoring project activities | Required | 4 | Years |
| Bachelor's degree in IT or related field or equivalent experience | Required | 0 | |
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