What are the responsibilities and job description for the Sales Support & CS position at Advanced Ceramic Coatings?
Essential Functions
- Receipt and acknowledgement of customer purchase orders
- Active leadership in the contract review process to ensure shortest manufacturing lead time and on-time delivery.
- Participate in daily sales/production meetings articulating customer needs and expectations to quality, engineering, and production teams.
- Management and development of ERP Sales area.
- Establish and maintain positive relationships with key customer counterparts. Understand customer priorities and align with production to ensure company is meeting customer expectations.
- Lead open order report/delivery calls with customers and relay feedback internally.
- Challenge Production, Engineering, and Quality functions to continuously improve service activity. Lead and provide delivery tracking tools within the company and directly with the customer. Compile and distribute delivery schedules to customers as required (daily, weekly, etc.), including the use of web based tools. Provide monthly, quarterly, and annual business forecasts to support the production team. Monitor customer forecasts, ensuring expected business trends are met and capacity is available.
- Support the Sales Key Account Manager in the administration of RFQ and quotation process.
- Process monthly customer surcharges
- Serves as back-up for the invoicing process.
- Develop, analyze and communicate sales statistics related to product mix, lead times, by customer etc.
- Represent and promote the organization/business with local businesses, suppliers, and customers
- Adhere to the Company's Quality and Safety Management System and in accordance with its procedures and requirements.
- Participate in Kaizen events, promote positive employee environment and community involvement.
- Performs other duties as assigned.
Supervisory Responsibility
This position will coordinate activities the activities of the Customer Service Associate.
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