Receptionist – Front Desk

*Large Ophthalmology practice in Southeastern Massachusetts looking for a front desk receptionist. We urge bilingual English/Spanish and English/Portuguese candidates to apply.*

Job Title: Receptionist –Front Desk- Fall River Office

Reports To: Front Desk Supervisor, Fall River Office Manager

SUMMARY:

Looking for a great work environment? Come join us at Advanced Eye Centers. Our 14 doctor multi-specialty ophthalmology/optometry practice has 4 office locations across the Southeastern Massachusetts area. Our doctors and physicians provide full service medical and surgical care including routine eye care, retina, glaucoma, oculoplastics, pediatrics, and cornea/ external disease. We are also the premier destination for optical and contact lens service.

Primary responsibility includes providing quality customer service and preparing documents to ensure the smooth and professional processing of AEC patients.

Pay will commensurate with experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Patient Relations

• Maintain a cordial and professional attitude when greeting or interacting with patients.
• Verify all demographic information at check-in window.
• Enter all patients’ vital information into the computer, as required.
• Inform patients about referrals and secure referrals when needed. Secure a signed waiver if no referral present at time of visit.
• Check insurance authorizations and insurance eligibility prior to visit.
• Complete PT1 forms on patient’s behalf.
• Call for transportation for patients as needed.
• Collect all fees due at time of visit and keep accurate tally sheet of all payments received.
• Balance tally sheet at the end of the day.
• Assist with taking contact lens orders and distributing the orders to patients.

General Administrative

• Properly handle all sensitive patient information following HIPPA guidelines.
• Copy medical records for patients and other physicians insuring the proper signed release is on file.
• Receive medical records from other physicians and properly maintain those records.
• Scan records into patients’ electronic medical record.
• Maintain patient surgery list for surgical coordinators.
• Maintain patient dictation list for physicians.
• Receive and distribute faxes properly.
• Shred sensitive documents.
• Participate in maintaining a neat and orderly atmosphere in the patient waiting/reception area.
• Participate in cleaning the lunch room during assigned months.

Scheduling

• Schedule and reschedule patient appointments following protocol.
• Offer patients a choice of appropriate appointments that address their specific needs.
• Determine when an emergency situation exists and immediately bring it to the attention of appropriate personnel.
• As appropriate, ensure that new patients receive a welcome letter and information packet in the mail prior to their scheduled appointment.
• Inform patients of necessary information to bring to their appointment.
• Complete and mail appointment reminder cards.
• Make phone calls to overdue patients to put them back on our schedule.

Telephones

• Make every effort to answer the telephone by the third ring.
• Answer all telephone calls with a cheery positive greeting.
• Promptly respond to the caller’s concerns and direct phone calls to the appropriate staff member/physician.
• Triage phone calls to determine if an emergency exists and notify appropriate personnel immediately.
• Accurately take detailed messages and promptly distribute the messages to the appropriate personnel.
• Ensure that telephone calls from other physicians are immediately put through to the AEC physician being called.

QUALIFICATIONS:

• Possess the professional and communication skills necessary to successfully interact with patients and staff in addressing all patients’ needs.
• Maintain a positive attitude and forge a good working relationship with other staff members.
• The ability to remain composed under stressful situations.
• Computer literate.

EDUCATION/EXPERIENCE:

• High School Diploma/Equivalent required.
• Bilingual English/Spanish and English/Portuguese preferred.

Advanced Eye Centers provided the following inclusive hiring information:

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Health insurance
• Health savings account
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Medical receptionist: 1 year (Preferred)

Language:

• Spanish (Preferred)
• Portuguese (Preferred)

Work Location: In person