Patient Care Specialist

ADVANCED GASTROENTEROLOGY JOB DESCRIPTION

JOB TITLE: Patient Care Specialist/Receptionist

FLSA STATUS: Non-Exempt

STATEMENT OF DUTIES: Maintains a friendly and efficient greeting, registration, and flow of patients to physicians.

EDUCATION: High school diploma or GED required. Completion of courses in medical terminology, business, math, english, typing, and computer classes highly desirable.

EXPERIENCE: Prefer one year of office experience in a medical office. Will consider other combinations of work experience and settings.

JOB RELATIONSHIPS: Supervises no other personnel. Reports directly to Practice Manager.

WORKING CONDITIONS: Works in a fast-paced, well-lit, comfort controlled medical office. High traffic area. Interaction with others may be constant and interruptive. Work may be very stressful. Most of public contact involves people needing medical care. Occasional evening or weekend work. Potential exposure to communicable diseases, toxic substances, and other conditions common to a clinic environment.

PHYSICAL DEMANDS: Requires sitting, data entry, and viewing computer screens for long periods of time; also stooping, bending, and stretching. Occasional moving items. Ability to type 40 wpm, operate a keyboard, calculator, telephone, copier, fax, and other office equipment as necessary. Possess the ability to respond to telephone/paging contacts.

PERFORMANCE REQUIREMENTS:

• Knowledge of business office procedures.
• Possess good written and verbal communication skills.
• Ability to greet patients and answer the telephone in a professional manner.
• Must read, understand, and follow oral and written instructions.
• Ability to sort and file materials correctly by alphabetic or numeric systems.
• Ability to establish and maintain effective working relationships with physicians, patients, employees, and public.
• Always presents a professional image.
• Ability to do detailed and accurate work.
• Utilize time management skills.
• Read, understand, and follow oral and written instruction.
• Recognize, evaluate, solve problems, and correct errors.
• Maintain productivity and work independently.

ESSENTIAL FUNCTIONS:

Patient Care Specialist/Receptionist

Responsible for greeting patients and visitors in a prompt, courteous, cheerful and helpful manner.

1) Asks patients to complete sign-in sheet

New Patient:

A) Provides patient a registration form
B) Advises patient to fill-in form completely
C) Offers to assist if necessary
D) Checks form for completion when patient returns to window
E) Assures appropriate demographic and financial information have been provided

- patient's full name, address, and phone number
- social security number
- employer
- birth date
- responsible party for payment
- insurance name, address, and phone numbers
- insured's name, birthdate
- insurance policy and group number(s)
- other

F) Obtains appropriate signatures on forms
G) Makes a front and back copy of insurance card(s), drivers license, prescription card(s)
H) Verifies insurance referrals, workers compensation, etc.
I) Enters data into computer
J) Scans all appropriate information into the electronic chart.
K) Identifies charts of patients with communicable disease(s), (when appropriate)
L) Collects co-pays at check in and provides a receipt for all check and cash transactions.
M) Mark patient as arrived for nurse

Established Patient:

A) Updates patient's chart (see "New Patient" steps E-N)
B) Informs patients of any financial responsibility such as co-pays or balances
C) Responsible for referring "bad debt patients" to billing department prior to physician contact

2) Pulls Patients records from Hospital Portals
3) Ensures correspondence is in chart if patient is a consult
4) Responsible for Faxes and getting them in correct patient chart or sent to proper employee/department
5) Regular Attendance.

SECONDARY FUNCTIONS:

1) Answers telephones, screens calls, takes messages, and provides information to current as well as potential patients.

2) Maintain proper documentation and correspondence of "no shows", cancellations", or

"rescheduled" patients.

3) Enters into computer new and updated information for patients and informs manager of need to merge patients.

4) Must attend staff meetings and in-service programs.

5) Filing and scanning of patient documents, as necessary.

6) Maintains a clean, safe, and prepared work area.

7) Turns on/off reception lobby lights, straightens lobby, and secures front door if necessary.

8) Turns on/off computers and printers if necessary.

9) Remains in compliance with OSHA/Bloodborne Pathogen guidelines

10) Remains in compliance with OSHA/Hazardous Communication Standard guidelines.

11) Assists with training of new employees for incoming duties.

12) Keeps kitchen, common areas, and restrooms clean and safe.

13) Stocks office supplies as they arrive.

14) Keeps management informed of any patient or staffing issues that may arise.

15) Keeps up-dated on all pertinent information affecting job and patient care.

16) Takes mail to mailbox (if appropriate).

15) Maintains supply of sign-in forms.

16) Maintains patient confidentiality and HIPAA compliance.

18) Performs other duties as requested.

Job Type: Full-time

Pay: $14.00 - $15.00 per hour

Expected hours: 35 – 39 per week

Benefits:

• 401(k)
• Bereavement leave
• Dental insurance
• Health insurance
• Life insurance
• Paid jury duty
• Paid sick time
• Paid time off
• Vision insurance

Healthcare setting:

• Clinic

Medical specialties:

• Gastroenterology

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Union City, TN 38261: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Medical office experience: 1 year (Preferred)
• Typing: 1 year (Preferred)
• Time management: 1 year (Preferred)

Work Location: In person

Salary : $14 - $15