Project Manager

• Responsible for implementing PMI best practices as applicable to the core business.
• PM delivery of professional services to our clients.
• Assume primary responsibility for coordination and communication on all assigned projects including development and monitoring of project plans, work schedules, status reports, and other deliverables.
• Working collaboratively with clients, vendors, and engineering teams to define and execute IT projects on time and within budget.
• Identify, track, and resolve issues and risks associated with projects or programs managed.
• Maintain appropriate professional designations and up-to-date knowledge of current business core applications and project management tools.
• Assist with project management activities including gathering of information from users and a variety of other sources, contributing to the entire project lifecycle, and updating all project management documentation.
• Review client RFPs, and requirements compile all project artifacts and deliverables, coordinate all equipment and services for deployment, and ensure full project SLA compliance.
• Be the client’s trusted advocate:
  • Act as the client advocate by building trust and transparency with Clients, ultimately becoming the clients trusted advisor.
• Maintain client satisfaction and build client loyalty:
  • Demonstrate excellent client services by acting as an escalation resource, understanding client problems, collecting client feedback, and acting upon it.
  • Demonstrating problem-solving capabilities as it relates to satisfaction, remaining respectful and understanding during escalations, and coordinating with internal ANM teams to ensure customer success.

• Bachelor’s degree or equivalent work experience
• Ability to earn PMP certification within 1 year of hire
• 3-5 years of experience in client-facing roles
• 2-3 years of experience managing Technology Infrastructure Projects
• Knowledge of the core Project Management methodologies including, waterfall, hybrid, and agile
• Self-starter with the ability to build relationships, manage customer satisfaction, and implement internal changes
• Experience working as a service provider delivering technology services
• Knowledge of IT services, products, and IT consulting
• Excellent verbal and written communication skills
• Ability to work collaboratively as part of a team
• Ability to work independently with minimal direction
• Strong presentation skills; development and presentation of content
• Ability to manage multiple sites, people, and projects simultaneously while meeting deadlines
• Strong interpersonal and organizational skills with high attention to detail and a sense of urgency
• Experience with business and project management tools including MS Project, MS Office Suite, Smartsheet, and Salesforce

PREFERRED EDUCATION, TECHNICAL SKILLS AND/OR EXPERIENCE:

• PMP Certification, Agile certifications including CSM, PMI-ACP

TRAVEL:

Travel may be required for this position. Must have reliable transportation, valid driver’s license, and motor vehicle insurance.