What are the responsibilities and job description for the Billing Help Desk Rep position at Advantage Dental?
JOB SUMMARY:
The Billing Helpdesk Representative is responsible for answering telephone call inquiries from our practices and supporting the organization's services with members, doctors and patients. The Billing Helpdesk Representative is responsible for answering Clinic to Production Helpdesk Tickets regarding patient ledgers and adjustments.
PRIMARY JOB RESPONSIBILITIES:
- Protect and maintain confidential patient information.
- Responsible for following and understanding documented department internal controls and procedures.
- Interacts with multiple functional areas, departments, and levels of authority when needed.
- Accurately use computer software used by Advantage including propriety software, Dental programs and Microsoft office products.
- Research and resolve patient and member billing/eligibility issues and customer complaints received through the Help Desk
- Complete patient pre-certification to ensure dental coverage for appointments
- Respond to Clinic-to-Production Helpdesk Tickets regarding patient ledgers and adjustments.
- Complete multiple types of adjustments after research, based on helpdesk ticket requests entered by clinic staff per the Clinic Write-off and Adjustment Policy.
- Periodically handle basic customer service responsibilities
- Other duties as assigned
JOB QUALIFICATIONS:
Required:
- High school diploma or equivalent
- 2+ years of experience working in a call center or customer service/administrative environment
- Experience answering a high-volume multi-line phone system
- Computer proficiency in a variety of Windows applications
Preferred:
- Associate’s or Bachelor’s degree
- Experience in a dental/medical insurance setting
- Experience using Dentrix Enterprise
PHYSICAL DEMANDS:
- Incumbent must be able to communicate effectively
- Requires overall light physical effort (up to 25lbs.)
- Manual dexterity such as bending, squatting, walking and sitting is required in carrying out the position responsibilities
- Incumbent works primarily in either a private or shared office environment
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