SVP Client Services

Market Type (EM)

Summary

Position Summary

The SVP Client Services is responsible for setting overall client services strategy, overseeing the Business Unit P&L, and driving accountability to achieve successful results for the Integrated Marketing Team. As a member of the senior management team, the SVP Client Services leads team management, performance management, strategic planning, budgeting, and forecasting initiatives, in addition to problem-solving and process development. Focus on defining measurable results for the organization that leads to outstanding program execution for clients. Results will be attained through ensuring alignment between the operational capabilities of the organization with the business performance goals.

Essential Job Duties and Responsibilities 

Sales Leadership

• Drive the interpersonal exchange of value between the organization and clients and customers.
• Set and achieve revenue targets based on marketing strategy.
• Maintain and protect client relationships through strategic data exchange, internal service level agreements, client program reviews, and managing client/contract expectations.
• Expand and diversify the client roster across premium categories, ensuring strong revenue growth and margin expansion.
• Develop and implement strategies for premium brand activations that complement and enhance the broader marketing strategy.

Operational Leadership

• Build processes and infrastructure to enable scalable, measurable, and profitable growth.
• Set expectations and interface closely with all stakeholders on the Executive Leadership Team on performance against execution goals.
• Oversee management of staff through prioritization, workload balancing/utilization, employee recognition/rewards, and staff development.
• Direct day-to-day operations of the Premium Brand Activation business, focusing on operational excellence and strategic growth.
• Drive the development and implementation of new technologies and operational efficiencies to support scalable growth in premium activations.

Optimization

• Adjust and optimize service quality to maximize our one-to-one consumer interactions.
• Work closely with other business leaders to maximize processes.
• Identify and attend approved trade exhibits, shows, and regular company field programs.
• Identify gaps and best practices in operational support to improve overall performance.
• Shape and optimize the organizational structure and processes for premium brand activations, ensuring alignment with overall business objectives and enhanced client satisfaction.

Supervisory Responsibilities:

Direct Reports

- Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources

Indirect Reports

- May delegate work of others and provide guidance, direction and mentoring to indirect reports

Travel and/or Driving Requirements:

- Travel is an essential duty and function of this job. Driving is not an essential duty and function of this job 

- Travel up to    25%

Minimum Qualifications The following are the minimum job-related qualifications which an individual needs in order to successfully perform the essential duties and responsibilities of the job

Education Level: (Required):    Bachelor's Degree         or equivalent experience

      (Preferred):            Master's Degree           

Field of Study/Area of Experience:                       

- 10 years of experience in General/leadership in a sales environment, including full P&L responsibility (budgeting, forecasting, etc.)

- Previous experience managing 10 direct reports

- Experience working with major retail chains such as Best Buy, Wal-Mart, and/or experience in consumer package goods industry

Skills, Knowledge and Abilities

- Ability to work effectively with management

- Good interpersonal skills

- Excellent customer service orientation

- Ability to gather data, to compile information, and prepare reports

- Ability to develop strategic plans to grow the business

- Team building Skills

- Well-organized, detail-oriented, and able to handle a fast-paced work environment

- Excellent written communication and verbal communication skills

- Skill in supervising to include delegating responsibility, training and evaluating performance

- Ability to complete multiple duties with accuracy shifting from one to another with frequent interruptions and competing deadlines

- Strong computer skills including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers

Environmental & Physical Requirements: ASM shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

Office / Sedentary Requirements: Incumbent must be able to perform the essential functions of the job.  Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66% each day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds.

Additional Information Regarding ASM Job Duties and Job Descriptions:

Job duties include additional responsibilities as assigned by one’s supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. ASM reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law.

Job Will Remain Open Until Filled

Responsibilities

The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

Position Summary     

The SVP Client Services is responsible for setting overall client services strategy, overseeing the Business Unit P&L, and driving accountability to achieve successful results for the Integrated Marketing Team.  As a member of the senior management team SVP Client Services leads team management, performance management, strategic planning, budgeting, and forecasting initiatives; in addition to problem solving and process development.  Focus on defining measurable results for the organization that leads to outstanding program execution for clients.  Results will be attained through ensuring alignment between the operational capabilities of the organization with the business performance goals.

Essential Job Duties and Responsibilities

Sales Leadership

Drive the interpersonal exchange of value between the organization and clients and customers; Set and achieve revenue targets based on marketing strategy; Maintain and protect client relationships through the strategic exchange of data, internal service level agreements, client program reviews, and client/contract expectations. 

Services Leadership

Create and define the long-term strategy for the Integrated Marketing Client Services Team, including but not limited to, account management strategy and account protection strategy; Secure and align resources to enable the long-term strategy for the Integrated Marketing Client Services Team; Measure and evaluate services activity against the go-to-market strategy and intended results. 

Operational Leadership

Build processes and infrastructure to enable scalable, measureable, and profitable growth; Set expectations and interface closely with all stakeholders on the Executive Leadership Team on performance against execution goals; Oversee management of staff through prioritization, workload balancing/utilization, employee recognition/rewards and staff development to keep unplanned turnover at a minimum and staff morale high. 

Optimization

Adjust and optimize service quality to maximize our one-to-one consumer interactions; Work closely with other business leaders (i.e. Talent Acquisition, Field Execution, etc.) to maximize processes; Identify and attend approved trade exhibits, shows and regular company field programs to develop and maintain knowledge base; Identify gaps and best practices in operational support to improve overall performance.

Supervisory Responsibilities

Direct Reports

- Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources

Indirect Reports

- May delegate work of others and provide guidance, direction and mentoring to indirect reports

Travel and/or Driving Requirements

- Travel is an essential duty and function of this job. Driving is not an essential duty or function of this job. 

- Travel up to          75%

Minimum Qualifications

Education Level: (Required)      Bachelor's Degree            or equivalent experience   

      (Preferred)             Master's Degree  or equivalent experience                       

Field of Study/Area of Experience:  Marketing

15 years of experience in marketing CPG or allied (agency, brand marketing) organization10 years of experience in general/leadership experience in marketing, advertising, or sales environment, including full P&L responsibility (budgeting, forecasting, etc.)10 years of experience managing direct reportsExperience with Brand Management, Customer Management, Category Management, Digital / Big Data/ Analytics a plus 

Skills, Knowledge and Abilities

Expert level influencing skills – ability to manage internal and external boundaries, set expectations, and build alignment at varying management levels/client interfaceExpert level insight skills – ability to identify and develop robust data on internal and external operations (especially regarding customer expectations and alternatives) and transform that data into decisions that balance risk with rewardExpert level execution skills - ability to coordinate mutually agreed expectations of what is promised to the customer into measureable business resultsExpert level credibility skills – ability to use personal effectiveness to link relationships, processes, and business methodologies with revenue-producing activitiesTeam player with good people skillsExcellent strategic thinking and process development skillsExcellent organizational and problem-solving skillsExcellent communication skills, both written and verbalAbility to manage and develop a team of 10 or more employees, including direct and indirect reportMust be able to effectively handle multiple tasks and projects simultaneously in a highly complex environmentProficient in Microsoft Office Suite – (spreadsheets, word processing, presentation development)

Environmental & Physical Requirements

Office / Sedentary Requirements

Incumbent must be able to perform the essential functions of the job.  Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66% each day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds.

Additional Information Regarding The Company Job Duties and Job Descriptions

Job duties include additional responsibilities as assigned by one’s supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law.  The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

Important Information

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.

The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.