SIU Claims Manager - Remote

Advantage Surveillance:
Advantage Surveillance is the region’s only insurance defense investigation firm that invests in the operational capabilities necessary to produce consistent, high-quality results—ultimately helping our clients "See What’s True." Our company uses strategic planning and the right people and technology to give our clients greater clarity on a claimants daily activities. By investing in areas others won't, we're able to save our clients time and money.
Job Description:
Advantage Surveillance is seeking a SIU Claims Manager for our Operations Team in Manchester, NH. This can be a fully remote position. The role of the SIU claims manager will consist of overseeing a team of SIU investigators, utilizing a case management and payroll system, briefing investigators on complex assignments, updating clients as needed, reviewing recordings, statements, and reports to ensure quality and accuracy, and finalizing reports. This role will also be responsible for training new hires and expanding the skills/knowledge of our SIU investigators, monitoring progress with assignments through open file reviews, performing quality reviews on, and assisting in the assessment of field investigators' performance and needs.

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Responsibilities: *

• Training – Developing Investigators on the proper use of necessary equipment, claims “best practices” and Company policies, especially in the areas of safety and regulatory compliance.
• Performance Management – Providing timely and consistent communication to Investigators on job expectations, case performance and individual team member development objectives.
• Written Reports – Reviewing and editing written daily updates (with supporting photo and video links where applicable) and final investigative reports for submission to Account Managers for distribution to clients.
• Payroll Reporting – Approving Investigator payroll and expenses. Approving Investigator paid and unpaid time-off while maintaining Company service levels.

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Qualifications*:
Candidates must meet the following requirements in order to be considered for this opportunity:

• Strong organizational skills
• Creative thinker
• Strong written and oral communication skills
• Excellent knowledge of the Microsoft Office Suite – Word & Outlook
• Inspires followership
• At least 5 year’s managing teams or equivalent Claims experience including experience with managing claims investigations (auto liability, property casualty, liability, disability, and workers’ comp)
• FCLA or FCLS certification is preferred
• Bachelor’s Degree in Criminal Justice is preferred

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Advantage Surveillance is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.*

Job Type: Full-time