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Air Export Customer Service Agent

Advantage Technical
South San Francisco, CA Full Time
POSTED ON 3/17/2024
Job Title: Air Export Customer Service Agent
Classification: Non-Exempt, Temporary
Reports To: Manager
Work Location: South San Francisco, CA
Schedule: 9am - 6pm (M - F)

Overview:
A global leading Freight Forwarding/ Logistics company is looking for a motivated and detail-oriented Customer Service Agent to join their Air Export team.
You will play a key role in ensuring the smooth movement of international cargo shipments, providing excellent customer service, and adhering to strict regulations.
Competitive hourly wage of $21/hour and more based on experience and qualifications. Temporary position with potential for extension.
Opportunity to gain valuable experience in the exciting world of international trade.

Essential Duties and Responsibilities Include but not are Limited to:
* Process export shipments efficiently and accurately, ensuring compliance with U.S. export regulations and customer needs.
* Enter shipment data into our system to generate documents, determine shipping costs, arrange customs clearance, and track shipments.
* Communicate effectively with customers, airlines, and other parties involved in the shipping process.
* Arrange pick-up and delivery of shipments, coordinating with carriers and ensuring proper documentation.
* Create invoices and provide exceptional customer service regarding shipment status and any potential issues.
* Assist with maintaining accurate customer information and reports for quality control purposes.
* Coordinate with carriers and other departments to confirm status of shipments and to ensure that orders are filled correctly.
* Perform duties requested by Management.

Qualifications:
* Strong organizational skills and the ability to multi-task in a fast-paced environment.
* Excellent attention to detail and accuracy.
* Proficient computer skills and a willingness to learn new software.
* Strong communication and interpersonal skills.
* Ability to work independently and as part of a team.
* Basic mathematical skills including addition, subtraction, multiplication, and division.
* Proficient typing skills (30-40 wpm).
Preferred Qualifications:
* Experience in air freight forwarding or logistics.
* Dangerous Goods (DG) Certification.
* Transportation Security Administration (TSA) and International Air Transport Association (IATA) knowledge/training.

The base pay range above represents the low and high end of the base compensation range we reasonably expect to pay for this position. Actual base compensation will vary and may be above or below the range based on various factors including, but not limited to, geographic location, actual experience, and job performance. This job posting is not a promise of any specific pay for any specific employee.

The range listed is just one component of the total compensation package for our employees. Based on the details of your position, we provide a variety of benefits to our employees, including medical, dental, and vision plans, pre-tax savings plans, pre-tax parking and commuter plans, supplemental health and welfare plans, a retirement savings plan, an employee assistance program, pet insurance, and paid holidays. Other rewards may include short-term incentives and paid time off.


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About Advantage Technical

With company roots going back over 30 years, Advantage Technical is an engineering and information technology services company and a national leader in the provision of technical resources today. These services include Staff Augmentation, Direct Placement, Project Resourcing and Outsourcing - delivered from 40 key market locations, by over 3500 specialized contractors, to over 500 clients across North America. Advantage Technical is a Best of Staffing Diamond Award winner for both Clients and Talent. For more information about the industries and services offered by Advantage Technical, please visit .

Advantage Technical is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Advantage Technical is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.

 

Salary.com Estimation for Air Export Customer Service Agent in South San Francisco, CA
$112,949 to $147,344
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