Digital Press Service Engineer

Digital Press Service Engineer

This Engineer will cover Philadelphia area, daily mileage is allowed.

Client is willing to train someone who has operated digital presses and wants to take the next step.

Job Description - Service Engineer is responsible for the maintenance and correction of digital printing presses. You will provide off-site corrective and preventive maintenance as well as other after-sales technical support solutions. Service engineers will interact with customers to provide information and procedures to address the inquiries, concerns and requests to their products and services.

Duties: Typical work duties of a service engineer include: responds to customer complaints; evaluates and resolves problems of the customer; assists in installing the equipment; analyzes, inspects and reviews findings to determine the solution to the problem that the customer demands; works alongside with technical sales engineers; offers customer training for the product; repairs, tests and maintains equipment; monitors performance of the product; maintains product manuals; provides customers with regular reports and feedback on their service requests; develops and maintains relations with customers; reports common complaints of customers to top management in order to address the situation for future reference; makes recommendations to maintenance technicians; and offers feedback on product development, features and function.

Education and Training Requirements: Minimum Vocational/Diploma/ Associate Degree (technical field) with 0-3 years of working experience, recently graduated or Degree holder with minimum 1-3 years relevant working experience.

Knowledge and Skills Requirements: Excellent analytical and problem-solving skills must be possessed by all service engineers. After extensive training at our client facility, you will be familiar with all parts of the digital printing press product as well as familiarity with electrical or mechanical procedures. You must have excellent communication skills both written and verbal in order to relay the problem and solution to customers and top management.

Working Conditions: Service engineers work outside of the company premises. Regular travel is frequent for service engineers, but this position will be dedicated to one location more than 50% of the time.

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With company roots going back over 30 years, Advantage Technical is an engineering and information technology services company and a national leader in the provision of technical resources today. These services include Staff Augmentation, Direct Placement, Project Resourcing and Outsourcing - delivered from 40 key market locations, by over 3500 specialized contractors, to over 500 clients across North America. Advantage Technical is a Best of Staffing Diamond Award winner for both Clients and Talent. For more information about the industries and services offered by Advantage Technical, please visit .

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